CSR / Dispatcher

Brookside Mechanical Inc.; Manchester (NH); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Bonus structure

Health, dental, and vision insurance

Paid holidays

401(k)

Growth opportunities

Mentor/apprentice program

Employee assistance program

Company parties

Flexible schedules

Job summary

Brookside Mechanical Inc. in Manchester, NH is hiring a full-time CSR / Dispatcher - Customer Service Agent. You will handle essential administrative tasks, communicate with clients and field technicians, and schedule appointments in ServiceTitan to maintain smooth daily operations.

2+ years of ServiceTitan experience is preferred; some HVAC knowledge is beneficial. Applicants must pass a background check and enjoy growth opportunities with a supportive team.

Qualifications

• 2+ years of ServiceTitan experience preferred.
• HVAC knowledge a plus.
• Excellent communication with clients and team.

Responsibilities

• Handle essential administrative responsibilities to keep daily operations running smoothly.
• Communicate with clients, field technicians and support staff to schedule and coordinate services.
• Schedule appointments in ServiceTitan and support technicians in the field.
• Assist with back-office tasks and pass a background check.

Skills

Communication

Organization

Problem-solving

Team collaboration

Tools

ServiceTitan

Job description

Are you efficient, organized, and detail-oriented? Do you have strong problem-solving skills and ServiceTitan experience? Can you communicate clearly and work well with a team? If so, Brookside Mechanical Inc. in Manchester, NH invites you to apply for this full-time CSR / Dispatcher - Customer Service Agent position!

Let your administrative skills shine and positively impact our daily operations while earning $22.00 - $28.00/hour. The typical schedule goes from 9:00 am - 5:00 pm, Monday - Friday. We offer a monthly team lunch, and random employee giveaways in addition to our excellent benefits package:

• Bonus structure
• Health, dental, and vision insurance
• Paid holidays
• A 401(k)
• Growth opportunities
• Mentor/apprentice program
• Employee assistance program
• Company parties
• Flexible schedules

Join us and become a major part of our success and customer satisfaction!

WHAT WE'RE ALL ABOUT

Our talented team at Brookside Mechanical Inc. has been fostering a culture of authenticity, collaboration and professional excellence since our founding in 1988. As one of the area's leading heating and air conditioning companies, we're there for all of our customers' needs, from minor maintenance jobs to emergency repair services. We're just as dedicated to our employees as we are to our customers, and we strive to ensure every person feels valued and supported in their role. If you're seeking a career where you're appreciated for completing quality work and growing your skills, join us!

OUR IDEAL CSR / Dispatcher - CUSTOMER SERVICE AGENT

You handle essential administrative responsibilities to help every workday go off without a hitch. Communicating with clients, field technicians, and support staff, you play an integral role in seamless business operations. You speak with customers about their HVAC needs, answer questions, and schedule appointments in ServiceTitan. As our technicians complete service calls, you keep in touch with them and support their productivity. Handling administrative duties as they come up, you take pride in being an important part of our office.

Here's what we need from you:

• Experience using ServiceTitan

2+ years of ServiceTitan experience would be preferred. Some HVAC knowledge would be beneficial. Ready to make a tangible impact as our CSR / Dispatcher - Customer Service Agent?

Applicants must be able to pass a background check.