CSR/Dispatch

Yoderelectric; Columbus (OH); On-site; USD 39,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus

Monthly bonus opportunities

Health insurance

Vision insurance

Dental insurance

Life insurance

401(k)

2 weeks PTO

5 sick days

Paid holidays

Uniforms

Job summary

R & T Yoder Electric, Plumbing, & HVAC Inc. is seeking a CSR/Dispatch Lead in Ohio to onboard new customers and jobs, and to assist with scheduling field production labor.

The role requires strong organization, attention to detail, and excellent customer communication. You will support Project Managers, Technicians, and Permitting tasks, collaborating across production, purchasing, and management to move projects from conception to completion, with other duties as assigned.

Qualifications

• 6+ years of experience as CSR/Administrative Assistant or similar scope.
• Experience in construction industry is a plus.

Responsibilities

• Onboard new customers and jobs via phone with strong customer service.
• Assist Project Managers in scheduling field production labor.
• Assist Technicians with job materials and customer solutions.
• Assist with Permitting tasks.
• Collaborate with production, purchasing and management to bring projects to completion.
• Perform other duties as assigned.

Skills

Customer service

Scheduling

Communication

Detail oriented

Teamwork

Tools

Service Titan

Job description

Monthly Bonus Opportunities for qualified applicants. R & T Yoder Electric, Plumbing, & HVAC Inc. is looking for a CSR/Dispatch Lead. The ideal candidate will be highly organized with an attention to detail, able to manage multiple projects at one time. Good customer communication is a must. This hands‑on role is responsible for a variety of responsibilities including assisting with the onboarding of new customers and jobs, and scheduling of production labor.

Yoder Career Video

https://rtyoder.com/careers/

As a CSR/Dispatch Lead, you will earn a competitive wage of up to $65,000/yr, depending on experience. Plus, we offer a $300 sign-on bonus! You will also be eligible for generous benefits including health, vision, dental, life insurance, a 401(k), 2 weeks of paid time off (PTO) that increases based on time of service, 5 paid sick days, paid holidays, monthly bonus opportunities, and uniforms. If this sounds like the opportunity that you've been looking for.

Duties to include:

• Onboarding new customers and jobs via good phone customer service
• Assist Project Managers in the scheduling of field production labor
• Assist Technicians with job, material, and customer solutions
• Assist with Permitting tasks
• Work with the production, purchasing and management staff as a team to bring projects from conception to completion.
• Performs other duties as assigned.

ABOUT R & T YODER ELECTRIC, PLUMBING, & HVAC INC

We are a family‑owned and operated business with over 20 years of experience in the Central Ohio region. We pride ourselves on our company culture here at R & T Yoder where we offer great company events for each season! Our team enjoys a spring in‑service training with catered lunch and games, a summer family event, a fall bonfire/hayride, and a winter Christmas party! In addition to our fantastic company culture, we offer competitive compensation and benefits.

QUALIFICATIONS

• At least 6 years of experience as an CSR/Administrative Assistant
• A plus 4 years of experience in the construction industry
• Service Titan experience preferred
• Valid driver's license and a good driving record
• Ability to pass a background check and drug test