CSR - Coordinator (Client Support Rep)

Langston Security & Integration, LLC; Peoria (IL); On-site; USD 40,000 - 48,000; Full time

Job summary

Langston Security & Integration, LLC is seeking a Client Support Coordinator to be the central point of communication and administrative coordination for our clients and internal teams. This role emphasizes accurate documentation, consistent follow-through, and delivering high-quality service across a high volume of client interactions.

The position is in-office and cross-trained with the Client Support Dispatcher, providing coverage for dispatching when unavailable.

Qualifications

• Must have 2+ years of customer service, administration, or coordination experience.
• Must pass a background check.
• In-office schedule with reliable attendance (Mon-Fri 7:30am–3:30pm).

Responsibilities

• Serve as primary contact for client inquiries via phone, email, and support inbox.
• Document client interactions, service requests, and job details in the CRM.
• Manage client communications and ensure timely follow-up per processes.
• Generate reports and maintain CRM data integrity across departments.
• Support scheduling, dispatch coordination, and office administration tasks.
• Assist Operations, Sales, Accounting, and Leadership with admin duties.
• Provide cover for dispatching when Dispatcher is unavailable.

Skills

Organizational skills

Verbal & written communication

CRM proficiency

MS Office

Attention to detail

Multitasking

Independent work

Team coordination

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

About the Role

We are seeking a Client Support Coordinator to serve as thecentral pointof communication and administrative coordination for our clients and internal teams. This role is well suited for someone who takes pride inaccuratedocumentation, consistent follow-through, anddeliveringsteady, high-quality service across a high volume of client interactions. TheCoordinatorhelps ensure client requests are captured, processed, and resolved efficiently whilerepresentingthe company professionally in every communication. This role is fullycross-trainedwith the Client Support Dispatcher and provides coverage for dispatching functions when the Dispatcher is unavailable.

Core Responsibilities

• Serve as the primary point of contact for client inquiries received through phone, email, and the support inbox
• Document client interactions, service requests, and job details accurately and completely within the CRM
• Manage client communications and ensuretimelyfollow-upin accordance withLSI’s RCF Communication Process (Reach Out First, Communicate Throughout, Follow Up for Satisfaction)
• Generate reports,maintainrecords, and support CRM data integrity across departments
• Support alarm account administration,monitoringcenter coordination, audits, and data entry
• Coordinate equipment ordering, shipping, receiving, and staging activities
• Assist Operations, Sales, Accounting, and Leadership with administrative and coordination tasks
• Support technicians with job documentation, part requests, and administrative follow-up
• Maintainaccurateclient records, contract information, and account details
• Communicate clearly with clients and internal teamsregardingjob status, updates, and next steps
• Follow all company policies, communication standards, and documentation requirements
• Provide backup coverage for scheduling and dispatching functions when the Dispatcher is unavailable

Required Skills & Abilities

• Strong organizational and administrative skills with high attention to detail
• Excellent verbal and written communication with a professional customer-facing presence
• Ability to follow established procedures, documentation standards, and communication protocols
• Ability to manage multiple tasks and priorities without losing accuracyComfortable working within structured processes and repeatable workflows
• CRMproficiencyand strong Microsoft Office skills
• Technical aptitude and willingness to learn security and low-voltage systems
• Dependable follow-through and consistent attention to accuracy and quality
• Ability to work independently while coordinating effectively with internal teams

Other Requirements

• 2+ years of experience in customer service, client support, administration, or coordination preferred
• Security, construction, or field service industry experience is a plus
• Must pass a background check
• Ability to work a full-time in-office schedule with reliable attendance
• Ability to sit, stand, and work at a computer for extended periods
• Ability tolift upto 25lbsas needed for office and equipment support tasks
• Cross-training in dispatching and scheduling functions isrequired
• This is an in-office position, no remote work
• Must be available Monday thru Friday during business hours (7:30am - 3:30pm) with no restrictions