CSR-Clerical/Dispatching

Always There Inc; Fort Worth (TX); On-site; USD 25,000 - 26,000; Full time

Job summary

Always There Personnel seeks a Dispatcher/CSR in Fort Worth, TX to join a growing logistics team. The role combines high-volume load scheduling, order/inventory accuracy, and proactive customer service.

You will manage daily loads, assign dock doors, and coordinate ground freight and port container shipments. Requirements include customer service experience, strong MS Office & Outlook skills, reliable transportation, and familiarity with AS400 and WMS systems.

Qualifications

• Customer service experience is required.
• Proficiency with MS Office & Outlook is essential.
• Excellent phone and people skills with customers.
• Must be self-motivated and able to multitask.

Responsibilities

• Handle 150–300 appointments weekly for load scheduling.
• Assign dock doors and track activity with Dock Tracker.
• Ensure timely driver check-in/out and load tracking.
• Respond to ~150 emails per-12-hour shift and manage scheduling.

Skills

Customer service experience

Multitasking

Tools

Microsoft Office

Outlook

AS400

WMS

Job description

Job Description

NOW HIRING: Clerical-CSR with Heavy Lifting – Everman, TX

We're looking for a skilled and professional Dispatcher/CSR to join a growing team!

Pay and Shift Options

• Day Shift A: $18.00/hr | 6 AM – 6 PM (Sunday-Wednesday, on Wednesday from noon to 6PM)
• Night Shift C: $18.50/hr | 6 PM – 6 AM (Sunday-Wednesday, on Wednesday from Mid-night to 6AM)

Requirements

• Customer service experience
• Strong Microsoft Office & Outlook skills
• Excellent phone and people skills – professional and confident with customers
• Self-motivated and able to multitask
• Reliable transportation
• AS400 experience is a plus
• WMS experience needed
• Inventory or material handling

High-Volume Load Scheduling

• Handle 150–300 appointments weekly
• Assign dock doors & track activity via Dock Tracker
• Ensure timely driver check-in/out and load tracking

Order & Inventory Accuracy

• Monitor order closures across customer systems
• Maintain daily inventory accuracy across accounts
• Support multiple customers and product lines at once

Email & Communication Management

• Respond to ~150 emails per-12-hour shift
• Manage scheduling, load issues, product holds, international shipping & more

Load Coordination Excellence

• Oversee ~200 daily loads, managing half per-shift
• Act as the shift’s control center, supporting ground freight and port container shipments

Trust us to keep your warehouse running smoothly—on time, every time.

Company Description

Always There Personnel has a personal touch with our internal team members, we are all team players and work together to get our clients and candidates serviced and placed in a career that is best suited for them. ATP is not a corporation company. We have two locations, and we are looking for the right person with the skills to recruit, manage, and ability to follow through with leads and serve in our offices.