CSR

Community Veterinary Partners; Odessa (FL); On-site; USD 21,000 - 25,000; Part time

Job summary

Good Shepherd Pet Hospital in Odessa, FL is seeking a Part Time Customer Service Representative to join our compassionate team. The CSR is the first and last point of contact for clients, combining friendly communication with basic veterinary knowledge to ensure a positive experience for pets and their people.

Typical schedule is Tue/Thu/Fri 2-6, Wed 9-5, and Saturdays 8-4, with average hours 20-28 per week.

Qualifications

• Previous experience as a veterinary CSR or in a veterinary medical setting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of veterinary terminology and procedures (or willingness to learn).
• Proficiency with practice management software is a plus.
• Compassion for animals and their owners is essential.

Responsibilities

• Greet clients and patients warmly, in person and over the phone
• Schedule appointments and manage patient flow
• Communicate medical information, estimates, and discharge instructions clearly and compassionately
• Process payments, maintain accurate medical records, and handle client accounts
• Coordinate with veterinarians and technicians to support patient care
• Handle stressful or emotional situations with empathy and professionalism

Skills

Communication

Interpersonal skills

Multitasking

Empathy

Tools

Practice management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CSR

Part Time Customer Service Rep Good Shepherd Pet Hospital, Odessa, FL, US

3 days ago Requisition ID: 4784

Salary Range: $15.00 To $18.00 Hourly

Good Shepherd Pet Hospital is a compassionate, team-oriented veterinary practice dedicated to providing high-quality medical care and exceptional client service. We believe our CSRs are the heart of our hospital- supporting clients, patients, and the medical team every day.

Position Summary

The Veterinary Medical Client Service Representative (CSR) is the first and last point of contact for our clients. This role combines excellent customer service skills with veterinary medical knowledge to ensure a positive experience for pets and their people.

Key Responsibilities

• Greet clients and patients warmly, in person and over the phone
• Schedule appointments and manage patient flow
• Communicate medical information, estimates, and discharge instructions clearly and compassionately
• Process payments, maintain accurate medical records, and handle client accounts
• Coordinate with veterinarians and technicians to support patient care
• Handle stressful or emotional situations with empathy and professionalism

Qualifications

• Previous experience as a veterinary CSR or in a veterinary medical setting preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic understanding of veterinary terminology and procedures (or willingness to learn)
• Proficiency with practice management software is a plus
• Compassion for animals and their owners is essential

Typical schedule will be Tues/Thurs/Fri 2-6, Wed 9-5 and Saturdays 8-4 (possible rotation).

Average hours 20-28