CSR

Boyd Group; Newington (VA); Presencial; USD 28 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual Paid Time Off

Paid Parental Leave

6 holidays annually

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with company

Employer Paid Short-Term Disability &

Voluntary Life Insurance

Continuing Education Opportunities

Uniform stipend

Daily Pay option

Resumo da oferta

Gerber Collision & Glass in the United States seeks a Customer Service Representative to deliver exceptional service for repair customers and insurance partners while handling administrative support for the Repair Facility Team.

You will schedule repairs, manage rental car details, and document communications in CCC One and ARMS, ensuring accurate repair orders and timely authorizations.

Qualificações

• High School Diploma or GED required.
• Minimum 1 year experience in a similar administration role.
• preferred 1 year in auto body or similar environment with customer service.

Responsabilidades

• Execute WOW plan consistently in daily operations.
• Schedule vehicle repairs using CCC One and Daily Demand Capacity Planner.
• Obtain repair authorization documents for disassembly.
• Prepare RO packets with QC checklist, work order, parts list and rental indicators.
• Record all communications with customers or insurers in CCC One.
• Confirm rental information and update CCC One accordingly.
• Manage ARMS daily to align with CCC One records.

Conhecimentos

Customer service

Multitasking

Attention to detail

Communication

Formação académica

High School Diploma or GED

Ferramentas

CCC One

ARMS

Daily Demand Capacity Planner

Descrição da oferta de emprego

Our Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our \"Greater Team\" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurance companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.


• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.


• (CCC One is our repair management system)


• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.


• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).


• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.


• Confirms car rental information and updates CCC One with rental car usage information.


• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

• High School Diploma or GED (General Education Diploma)


• Minimum: 1 year experience in a similar role such as administration assistant.


• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.


• Strong attention to detail with a high degree of accuracy.


• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

• Valid driver’s license.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans


• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week


• 6 paid holidays annually


• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1


• 401(k) Retirement Plan with company match


• Employer Paid Short-Term Disability & Life Insurance


• Additional Voluntary Life Insurance


• Continuing Education Opportunities


• Free Prescription or Non-Prescription Safety Glasses annually


• Annual Voluntary Uniform Stipend


• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$20.00-$22.00 per hour depending on experience At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.