Customer Service Representative

Gerber Payroll Services, Inc.; Buffalo Grove (IL); Presencial; USD 23.000 - 30.000; Tempo integral

Benefícios oferecidos por esta vaga

Annual PTO

Parental Leave

Holidays

Insurance day 1

401(k) match

Disability & Life Insurance

Education opportunities

Safety glasses

Uniform stipend

Daily pay option

Resumo da vaga

Gerber Collision & Glass is seeking an administrative assistant to support collision and glass services. You will schedule vehicle repairs, verify insurance authorizations, and coordinate rental information while maintaining accurate records in CCC One.

The role requires attention to detail and strong communication in a fast-paced environment. Ideal candidates have at least 1 year in a similar role, with experience in auto body or service settings.

Qualificações

• High School Diploma or GED required.
• 1 year experience in a similar role preferred.
• Auto body or service environment experience is a plus.

Responsabilidades

• Schedule vehicle repair appointments using CCC One and scripting.
• Retrieve insurance assignments and obtain repair authorizations.
• Prepare repair order work packets with QC checks and parts lists.
• Record all customer and insurer communications in CCC One.
• Update rental information and manage ARMS daily.

Conhecimentos

Administrative support

Customer service

Multitasking

Communication

Formação

High School Diploma or GED

Ferramentas

CCC One

ARMS

Daily Demand Capacity Planner

Descrição da vaga

Gerber Collision & Glass

Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success?

Our Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

• Ensure consistent execution of WOW (Wow Operating Way) plan.


• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)


• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.


• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).


• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.


• Confirms car rental information and updates CCC One with rental car usage information.


• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

• High School Diploma or GED (General Education Diploma)


• Minimum: 1 year experience in a similar role such as administration assistant.


• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.


• Strong attention to detail with a high degree of accuracy.


• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

• Valid driver’s license.


• Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans


• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week


• 6 paid holidays annually


• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1


• 401(k) Retirement Plan with company match


• Employer Paid Short-Term Disability & Life Insurance


• Additional Voluntary Life Insurance


• Continuing Education Opportunities


• Free Prescription or Non-Prescription Safety Glasses annually


• Annual Voluntary Uniform Stipend


• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Pay: $17 - $22hr, based on experience. At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.