CSR

Boyd Group; Gambrills (MD); Presencial; USD 26.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual PTO

Parental Leave

Medical Insurance Day 1

401(k) Match

Descripción de la vacante

Gerber Collision & Glass in the United States is seeking a Customer Service Representative to deliver an exceptional customer experience and support the Repair Facility Team with administrative tasks.

The role focuses on coordinating with customers and insurance partners, scheduling repairs, and maintaining accurate records in CCC One and ARMS systems. A fast-paced environment requires strong attention to detail and communication.

Formación

• High School Diploma or GED required.
• Minimum 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
• Strong customer service and sales drive.

Responsabilidades

• Schedule appointments for vehicle repair using CCC One schedule and proper scripting.
• Retrieve insurance assignments and obtain necessary repair authorization documentation.
• Disassemble vehicles for repairs after authorization documentation is obtained.
• Record all communications with customers or insurance partners in CCC One.
• Confirm rental information and update CCC One with rental car usage details.
• Manage ARMS entries to reflect vehicles tracked in CCC One.

Conocimientos

Multitasking

Attention to detail

Office equipment

Computer skills

Oral and written communication

Sales drive

Customer service

Educación

High School Diploma or GED

Herramientas

CCC One

ARMS

Daily Demand Capacity Planner

Descripción del empleo

Our Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan. Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system) Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to disassemble vehicles for repairs. Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay). Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type. Confirms car rental information and updates CCC One with rental car usage information. Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

High School Diploma or GED (General Education Diploma) Minimum: 1 year experience in a similar role such as administration assistant. Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure. Strong attention to detail with a high degree of accuracy. Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver’s license.

Benefits That Drive Your Success

Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$19 - 27 / Hour Compensation is commensurate with skill, education and experience. Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

At The Boyd Group, we put our team members first.