CSR

Gerber Payroll Services, Inc.; Glenwood Springs (CO); Presencial; USD 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual PTO

Parental leave

Holidays

Medical coverage

401(k) match

Disability & Life Insurance

Voluntary life insurance

Continuing education

Safety glasses

Uniform stipend

Daily pay option

Descripción de la vacante

Gerber Collision & Glass invites a Customer Service Representative to join our team in Colorado. You will support the repair facility with exceptional customer service, manage communications with clients and insurers, and handle administrative tasks across repair orders and rental coordination.

The role requires a High School Diploma or GED and at least 1 year in a similar admin role, with preferred experience in auto body. We offer a comprehensive benefits package and a dynamic team environment.

Formación

• High School Diploma or GED required; 1 year experience in admin roles is typical.
• Experience in auto body or similar environment is preferred.
• Strong multitasking, detail orientation, and communication skills are essential.

Responsabilidades

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using CCC One schedule and proper scripting.
• Retrieve insurance assignments and obtain repair authorization documents for disassembly.
• Prepare RO work packets with QC checklist, work order, parts list and windshield tag.
• Record all communication with customers or insurance partners in CCC One.
• Confirm car rental information and update CCC One with rental usage details.
• Manage ARMS throughout the day to align with CCC One.

Conocimientos

Multitasking under pressure

Attention to detail

Oral and written communication with a,

Educación

High School Diploma or GED

1 year experience in a similar admin role

1 year in auto body or similar

Herramientas

CCC One

Daily Demand Capacity Planner

ARMS

Descripción del empleo

Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success?

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

• High School Diploma or GED (General Education Diploma)
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

• Valid driver’s license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$16 - 23 / Hour Compensation is commensurate with skill, education and experience.

Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

At The Boyd Group, we put your team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.