csr

The Rally Group; Hartford (CT); On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Job summary

The Rally Group in Hartford, CT is seeking a friendly and motivated Customer Service Representative to be the voice of the company, handling inquiries by phone, email and chat, and building lasting relationships with customers.

You will resolve issues, document interactions in our CRM, process orders and updates, and work with teams to provide product recommendations while aiming to exceed satisfaction metrics.

Qualifications

• 1+ years of customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Proficiency with CRM software and basic computer applications.
• Ability to multitask in a high-volume environment.
• Customer-first attitude and problem-solving mindset.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues promptly and professionally.
• Accurately document customer interactions and maintain records in CRM systems.
• Process orders, returns, and account updates efficiently.
• Collaborate with internal teams to escalate issues as needed.
• Identify customer needs and provide appropriate solutions or recommendations.
• Meet or exceed customer satisfaction and performance metrics.

Skills

Customer service

CRM software

Communication skills

Multitasking

Team player

Education

High school diploma or GED

Associate or bachelor's degree a plus

Tools

CRM software

Job description

Benefits:

• 401(k)


• Employee discounts


• Paid time off

About the Role:

The Rally Group is looking for an enthusiastic and dedicated Customer Service Representative to join our growing team in Hartford, CT. This is a fantastic opportunity to be the voice of our company, building meaningful relationships with customers while making a real impact every day. If you thrive in a fast-paced environment and love helping people, we want to hear from you!

Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone, email, and chat


• Resolve customer complaints and issues promptly and professionally


• Accurately document customer interactions and maintain detailed records in CRM systems


• Process orders, returns, and account updates efficiently


• Collaborate with internal teams to escal…


• Identify customer needs and provide appropriate solutions or product/service recommendations


• Meet or exceed customer satisfaction and performance metrics

Requirements:

• 1+ years of customer service, call center, or client-facing experience preferred


• Strong verbal and written communication skills


• Proficiency with CRM software and basic computer applications


• Ability to multitask and manage time effectively in a high-volume environment


• Problem-solving mindset with a customer-first attitude


• High school diploma or GED required; associate's or bachelor's degree a plus


• Reliable, punctual, and a collaborative team player

About Us:

The Rally Group is a dynamic and forward-thinking company based in Hartford, CT, committed to delivering exceptional experiences for both our customers and our team members. We've built a reputation for excellence, and our customers keep coming back because of the people behind our brand. At The Rally Group, we invest in our employees' growth, foster a supportive culture, and celebrate wins together — because when our team rallies, everyone succeeds.