HVAC Service Manager

Paradise-Plumbing,-Air-; Fort Lauderdale (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full medical, dental, and vision

401(k) with company match

Ongoing training and career growth

Job summary

Paradise Plumbing & Air Conditioning in Fort Lauderdale, FL, is seeking an HVAC Service Manager to oversee service operations, manage a team of technicians, and ensure timely delivery of high-quality HVAC services. The role requires strong leadership, HVAC expertise, and a focus on customer satisfaction.

Responsibilities include scheduling, dispatching, inventory management, and collaboration with sales/installations to coordinate projects.

Qualifications

• Proven experience in HVAC service and maintenance of commercial/residential systems.

Responsibilities

• Oversee daily service operations, including scheduling, dispatching, and coordination of technicians.
• Monitor and track service requests, ensuring documentation, prioritization, and resolution per company standards.
• Develop and implement preventive maintenance programs to maximize system lifespan and efficiency.
• Collaborate with sales and installations to coordinate project requirements and ensure seamless service delivery.
• Manage inventory levels of parts, equipment, and supplies to support service operations.
• Handle customer escalations and maintain strong client relationships through effective communication.

Skills

HVAC knowledge

Leadership

Team management

Blueprints & specs

Safety compliance

Client communication

MS Office / HVAC software

Job description

Paradise Office FL
260 SW 21st Ter
Ft Lauderdale, FL 33312, USA

Paradise Office FL
260 SW 21st Ter
Ft Lauderdale, FL 33312, USA

Locations

Showing 1 location 260 SW 21st Ter Ft Lauderdale, FL 33312, USA Paradise Office FL
260 SW 21st Ter
Ft Lauderdale, FL 33312, USA

Paradise Office FL
260 SW 21st Ter
Ft Lauderdale, FL 33312, USA

• On-site
• Field - Management
• Full-Time
• Requisition #: HVACS004294

Description

About the Role: As the HVAC ServiceManageryou will play a critical role in overseeing the service operations and managing a team of talented technicians. You will be responsible for ensuring the timely and efficient delivery of HVAC services to our clients while maintaining a high level of customer satisfaction. Your expertise in HVAC systems, strong leadership skills, and ability to manage resources effectively will be instrumental in achieving operational excellence and driving the success of our service department.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance pay directly tied to results – You deliver for us, we deliver for you
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor
• Lead, motivate, and manage a team of HVAC service technicians, providing guidance, training, and support to ensure optimal performance and professional development.
• Oversee daily service operations, including scheduling, dispatching, and coordination of technicians, to ensure timely and efficient delivery of HVAC services.
• Monitor and track service requests, ensuring accurate documentation, prioritization, and resolution of issues in compliance with company policies and industry standards.
• Conduct regular inspections and quality control checks on completed service work to ensure adherence to specifications, safety standards, and customer satisfaction.
• Develop and implement preventive maintenance programs to maximize the lifespan and efficiency of HVAC systems, while minimizing downtime and costly repairs.
• Collaborate with other departments, such as sales and installations, to coordinate project requirements, provide technical expertise, and ensure seamless service delivery.
• Manage inventory levels of parts, equipment, and supplies, ensuring adequate stock levels and timely replenishment to support service operations.
• Stay updated with industry trends, technological advancements, and regulatory changes in the HVAC field, and implement best practices to enhance service offerings and ensure compliance.
• Handle customer escalations, resolving issues promptly and maintaining strong relationships with clients through effective communication and exemplary service.
• Prepare and analyze service reports, financial data, and performance metrics, providing regular updates to senior management and recommending strategies for improvement.

HVACService ManagerQualifications:

• Proven experience in the HVAC industry, with a strong background in service and maintenance of commercial and residential HVAC systems.
• Proven experience in a supervisory or managerial role, demonstrating effective leadership, team management, and the ability to drive results.
• In-depth knowledge of HVAC systems, including installation, maintenance, troubleshooting, and repair techniques.
• Proficiency in interpreting blueprints, technical manuals, and specifications related to HVAC systems.
• Strong understanding of safety regulations, codes, and compliance standards within the HVAC industry.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously.
• Outstanding communication and interpersonal skills, with the ability to interact with clients, technicians, and other stakeholders in a professional and customer-oriented manner.
• Proficient computer skills, including experience with HVAC service software and MS Office Suite.
• Valid driver's license and clean driving record.

HVACService ManagerInterpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

About Us: At Paradise Plumbing & Air Conditioning, we’ve been delivering trusted, top-quality plumbing, HVAC, and indoor air solutions to homes and businesses across South Florida for over 25 years. Based in Fort Lauderdale, we’re a local team committed to five-star service, integrity, and long-lasting relationships with our customers and our team. Whether it’s emergency service or routine maintenance, we take pride in doing the job right the first time—with professionalism, respect, and care. Join a company where your work makes a difference and your growth is a priority.

Paradise Plumbing & Air Conditioning is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.