CSO Technician

Port Madison Enterprises; Port Madison Indian Reservation (WA); On-site; USD 40,000 - 60,000; Full time

Job summary

Port Madison Enterprises is seeking a technical support technician for the Suquamish Clearwater Casino Resort. The candidate will provide technical support to the Tribal Lottery System and troubleshoot hardware and software for optimal game function. Applicants should possess a high school diploma and ideally have experience in technical roles. Skills in public relations and problem-solving are essential for this position which operates in a fast-paced gaming environment.

Qualifications

• High School Diploma or GED required.
• One to two years related experience is preferred.
• Windows networking skills are essential.

Responsibilities

• Provides technical support to the Tribal Lottery System.
• Troubleshoots hardware and software issues.
• Assists with floor operations and guest services.

Skills

Technical troubleshooting

Public relations skills

Computer operations knowledge

Multi-tasking

Detail-oriented

Education

High School Diploma or GED

Associate Degree or equivalent

Tools

MS Office applications

Job description

PORT MADISON ENTERPRISES

SUQUAMISH CLEARWATER CASINO RESORT

Position Summary

Provides technical support to the Tribal Lottery System (TLS), its sub‑systems, and all modules utilized by Cage Slots Operations (CSO). Troubleshoots erroneous hardware and software, repairs and replaces parts, and optimizes the TLS system to achieve 100% working conditions. Assists with floor operations and provides excellent service to all guests.

Essential Functions / Major Responsibilities

• Adheres to department policies and procedures, MICS, State Compact, Appendix X & X2, Tribal Internal Controls Standard and Title 31.
• Performs duties in a spectacular service manner during guest interactions on the gaming floor and ensures that the game(s) are functioning at an optimal level for patron play.
• Assists in the maintenance of TLS and its components, including player terminals, POS terminals, TCP/IP networks, kiosks and any other CSO equipment or applications.
• Ensures accuracy of game settings, configurations, certifications, and generated reports.
• Applies strict administrative and organizational controls to ensure continuous error–free data.
• Assists in analysis to determine whether equipment should be repaired or replaced.
• Assists Senior Technician with additional equipment installed or newly developed equipment/technology acquired.
• Performs diagnostic troubleshooting and re‑tests all electronic equipment maintained by CSO as assigned.
• Conducts preventive maintenance on all electronic equipment maintained by CSO as assigned.

Secondary Functions

• Assists in monitoring of equipment and reports any anomalies to the CSO Technician Supervisor or Shift Manager.
• Provides support within CSO as necessary.
• Ensures cleanliness and organization of all work areas.
• Organizes and maintains the inventory control per prescribed procedures.
• Assists in preparation of recommendations for acquisition of newly developed, additional, replacement equipment.
• All other duties as assigned.

Specific Job Skills

• Thorough understanding of MICS, TICS, State Compact, Department Internal Controls/Policies & Procedures, Appendix X & X2, and Port Madison Enterprises employee handbook.
• Possesses the ability to multi‑task and be detail oriented.
• Ability to understand basic technical schematics of electronics.
• Demonstrates public‑relations skills when performing duties on the gaming floor in the presence of guests.
• Ability to communicate in a highly effective manner both in writing and verbally.
• Ability to work with employees.
• Ability to problem‑solve and provide technical solutions to majority of all technical issues found on the gaming floor.
• Entry‑level to intermediate‑level knowledge of computer operations and proficiency in MS Office applications.
• Ability to work well with guests.
• Ability to work as part of a team.
• Ability to lead a project team during a 3‑month rotation.
• Ability to follow directions but also be self‑motivated to ensure technical support is upheld on all levels.
• Ability to provide entry‑level to intermediate‑level solutions on all technical aspects to the CSO Tech Supervisor or Shift Manager.

Qualifications

High School Diploma or GED required. Associates of Arts and Science Degree or equivalent from a two‑year college or technical school desired. One to two years related experience and/or training/certificate, or an equivalent combination of education and experience, is acceptable. Must be computer‑literate and possess knowledge of computer science and computer engineering, preferred. Must possess good interpersonal skills. Windows networking skills are essential.

Job Conditions

Working conditions include working in a small confined space with other personnel for extended periods, in a smoke‑filled environment, with frequent interruptions, evenings, weekends, holidays and on‑call duties. Scheduled shift may rotate every three (3) months.

Physical Requirements

Manual and finger dexterity needed for operation of personal computers and routine paperwork. Ability to lift 50 lbs. Must be able to stand and/or sit for extended periods of time.