CSMA Technical Trainer-Position # 01784

Virginia.gov; Richmond (AL); On-site; USD 60,000 - 69,000; Full time

Job summary

Virginia Department of Motor Vehicles seeks a CSMA Technical Trainer to develop and deliver high‑quality statewide training across customer service centers, the contact center, and leveraged services.

The role requires designing curricula, measuring effectiveness, and updating content to meet evolving DMV needs, with instruction in classroom, virtual, and hybrid formats. This position will be housed at the West Henrico CSC and supports statewide operations.

Qualifications

• Knowledge of DMV policies and procedures for training and development.
• Understanding of adult learning principles and instructional design.
• Excellent verbal and written communication for diverse audiences.
• Proficiency with Microsoft Office and virtual platforms (WebEx, LMS).
• Strong organization and ability to manage multiple priorities.
• Ability to maintain training documentation and records.

Responsibilities

• Develop, maintain, and deliver high-quality training programs for staff across service centers and centers.
• Provide classroom, virtual, and hybrid instruction on DMV policies and services.
• Evaluate curriculum effectiveness and update content based on feedback and regulations.
• Support employee development and ensure compliance with state and federal rules.
• House training programs at the West Henrico Customer Service Center and related sites.

Skills

DMV policies

Adult learning

Curriculum development

Instructional design

Verbal & written communication

Microsoft Office

WebEx

LMS

Organizational skills

Documentation management

Tools

WebEx

Learning Management System (LMS)

Job description

Title: CSMA Technical Trainer-Position # 01784

State Role Title: Trainer and Instructor III

Hiring Range: $59,754-$68,717

Pay Band: 5

Agency: Department of Motor Vehicles

Location: WEST HENRICO CSC

Agency Website: www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

THIS POSITION IS OPEN TO CURRENT DMV EMPLOYEES ONLY!
The Virginia Department of Motor Vehicles is seeking a dynamic and knowledgeable CSMA Technical Trainer to support statewide customer service operations. This role is responsible for developing, maintaining, and delivering high‑quality training programs for employees across Customer Service Centers, the Contact Center, and Leveraged Services. The trainer provides classroom, virtual, and hybrid instruction on DMV policies, products, services, and performance‑related topics, ensuring staff are equipped to deliver consistent, exceptional customer service.
THIS POSITION WILL BE HOUSED OUT OF THE WEST HENRICO CUSTOMER SERVICE CENTER.
The CSMA Technical Trainer evaluates curriculum effectiveness, incorporates feedback, and adapts training content to meet evolving organizational needs. By supporting employee development and reinforcing compliance with state and federal regulations, this position plays a key role in advancing CSMA’s mission of operational excellence, innovation, and enhanced customer experience.
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition,the DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and nonprofit organizations.DMVoperates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Strong knowledge of DMV policies and procedures, particularly related to training and development.
• Understanding of adult learning principles, curriculum development, and instructional design.
• Excellent verbal and written communication skills to engage diverse audiences.
• Proficiency in using Microsoft Office applications and virtual platforms (such as WebEx and Learning Management Systems).
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain accurate training documentation and records.

Additional Considerations

• Experience with eLearning platforms and virtual training delivery.
• Analytical skills for assessing the effectiveness of training programs and implementing continuous improvements.
• Familiarity with state and federal regulations related to DMV operations and customer service delivery.
• Experience in curriculum development, especially in a public service or government setting.
• Experience working in a training role at the DMV or a similar regulatory environment.
• Background Check: Must pass a fingerprint-based background check.
• Licensure: Must hold a valid Virginia driver’s license with no more than 6 demerit points.
• Certification: Must obtain and maintain certifications related to DMV training programs as required, including LMS administration or relevant DMV systems certification.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
As a condition of employment, the DMV will be notified of any convictions for moving violations, including those resulting in license suspension.
Submission of an online application is required. The DMV does not accept applications, resumes, cover letters, etc., in any format other than the specified one.
Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get your AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.