CSC Operations Lead - 2nd Shift, 6-12 Month Contract

Infinite Computer Solutions; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Infinite Computer Solutions in Columbus, OH seeks an experienced CSC Operations Specialist to manage escalations and incidents, ensuring service delivery targets are met. Training begins on the day shift with transition to 2nd shift after training completion.

The role includes coordinating with OIT services, leveraging ITIL/ITSM practices, and overseeing CSC operations including weekend scheduling and reporting. Strong leadership and collaboration are essential.

Qualifications

• 5+ years of experience supervising/managing a team in 24/7 operations or customer service.
• 5+ years in a technical environment or on automation initiatives/projects.
• 3+ years in IT service management using ITIL standards & best practices.

Responsibilities

• Manage escalations and major incidents including facilitation of bridge lines, logistics, communications, and coordination of service area assistance.
• Use ITSM and ITIL standards to support services for customers.
• Help CSC run daily delivery targets and enforce processes and procedures.
• Provide direction to CSC agents and techs on OIT Services (O365, Mainframe, Network, Security, Servers & Storage).
• Monitor events and wall monitors to identify interruptions and outages.
• Help develop requirements, workflows, processes, and procedures.
• Manage CSC projects and teams to ensure deliverables.
• Support CSC Senior Management on special projects and initiatives.
• Ensure effective communication to CSC Management and customers.
• Develop and manage CSC reports and distribution lists.

Skills

Team leadership

Incident management

ITIL

Project management

Communication skills

Troubleshooting

Prioritization

Cross-functional collaboration

Change management

Customer coordination

Tools

ServiceNow

Job description

Infinite Computer Solutions in Columbus, OH seeks an experienced CSC Operations Specialist to manage escalations and incidents, ensuring service delivery targets are met. Training begins on the day shift with transition to 2nd shift after training completion.

The role includes coordinating with OIT services, leveraging ITIL/ITSM practices, and overseeing CSC operations including weekend scheduling and reporting. Strong leadership and collaboration are essential.