CS Sr. Account Manager - Sales Support

Stevens Transport; Dallas (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Stevens Transport in Dallas is seeking a Senior National Logistics Account Manager to ensure truckload coverage for customer-awarded freight and secure new opportunities. You will lead cross-functional teams, manage bookings, monitor on-time performance, and maintain carrier KPI metrics while delivering exceptional service.

The role emphasizes growth and retention in a fast-paced logistics environment. Join a team focused on proactive problem solving, strategic account management, and continuous

Qualifications

• 3+ years of experience in business development, sales, or transportation operations.
• Intermediate proficiency in Microsoft Excel.
• Ability to handle high volumes of inbound/outbound email and understand capacity networks.
• Extremely organized and able to manage multiple stop deliveries and deadlines.

Responsibilities

• Communicate with assigned customer base as the single point of contact and build relationships.
• Coordinate with internal departments to balance capacity and freight, including analysts.
• Solicit additional freight opportunities to reduce empty miles.
• Identify and remedy service issues on a daily basis.
• Track and trace shipments and maintain 95% on-time performance or better.

Skills

Relationship building

Negotiation

KPI monitoring

Data analysis

Project management

Scheduling

Effective communication

Teamwork

Customer service

Business solicitation

Job description

Department:

Operations

Job Description:

JOB SUMMARY

The _ Senior _ National Logistics Account Manager i s responsible for ensuring the company can provide truckload coverage for customer-awarded freight while also securing additional opportunities. Because this position is responsible for the growth and retention of dedicated opportunities, all direct and extended functions of this role are critical to maintaining a competitive edge and preserving the overall integrity of company services.

KEY RESPONSIBILITIES:

• Communicating with assigned customer base as the single point of contact and build relationships

• Working with other internal departments to balance capacity and freight including teams of analysts

• Soliciting additional freight opportunities that eliminate empty miles when necessary

• Researching and attempting to remedy service issues daily

• Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better

• Relaying excess load availability to Brokerage and Rail divisions

• Reviewing EDI data for accuracy before releasing verifications to the customer

• Responsible for close oversight of all internal activities that impact service obligations

• Maintaining key carrier performance indicators

• Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines

• Management of bookings and provide resolution of delayed pickup/delivery, billing, etc.

MINIMUM QUALIFICATIONS:

• 3+ years of experience in business development, sales, or transportation operations

• Intermediate proficiency in Microsoft Excel functions

• Ability to handle high volumes of inbound/outbound email and understanding capacity and network

• Extremely organized and communicative multiple stop deliveries.

• Ability to perform in a deadline-driven environment with rapidly changing priorities

PREFERRED QUALIFICATIONS:

• Ability to service multi-million-dollar accounts, support new and existing sales opportunities

• Experts in specific KPI contract details per client and awards

• Some familiarity with AS/400 operating system

SKILLS & ABILITIES:

• Critical thinking

• Root cause identification

• Problem solving

• Goal setting

• KPI monitoring

• Customer service

• Business solicitation

• Negotiation

• Relationship building

• Scheduling

• Project management

• Data analysis

• Effective communication

• Teamwork

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.