Cryogenic Service Coordinator - Irving TX

Matheson Tri-Gas; Irving (TX); On-site; USD 55,000 - 60,000; Full time

Job summary

Matheson Tri-Gas in Irving, TX is seeking a Cryogenic Service Coordinator to process service calls from customers and the sales team, and to schedule Service Techs in the assigned territory. The role reports to the Director of Cryogenic Services and requires proficiency with Microsoft Office.

Responsibilities include planning daily Tech activities, maintaining BGMS data, updating telemetry reports, and handling billing paperwork.

Qualifications

• High School diploma or GED required; College or Technical degree preferred.
• Minimum of 3 years of experience in an administrative support role.
• Strong interpersonal and communication skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Schedule daily activities of assigned Service Techs to ensure timely responses and minimal travel.
• Maintain BGMS data and train new Techs on its use.
• Monitor and update the daily telemetry report for non-functioning readings.
• Maintain timesheets and process paperwork for permits.
• Code invoices and set up new vendors as needed.
• Track training requirements for all Service Techs.
• Support quarterly cylinder inventories and utilization reports.

Skills

Interpersonal skills

Strong communication

Administrative support

Education

High School diploma or GED

College or Technical degree preferred

Tools

Microsoft Office

Scheduling software

Job description

JOB SUMMARY

A Cryogenic Service Coordinator who will be responsible for processing service calls from customers and the sales team, and maintaining the schedules of Service Techs within an assigned territory. The ideal candidate must be proficient with Microsoft Office. The position will report in to the Director of Cryogenic Services and will be based in Irving, TX.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The Service Coordinator is responsible for scheduling the daily activities of assigned Service Techs such as site surveys, repairs, tank removals, and inspections. Work must be planned efficiently to ensure timely responses and minimal miles traveled between jobs.
• Ensures all necessary customer account and equipment information is maintained in our electronic database - BGMS. Trains new Service Techs on the use of BGMS to track all Service work.
• Monitors and updates the daily telemetry report, which is used to track readings that are not functioning properly.
• Maintain timesheets for Service Techs.
• Codes invoices and sets up any new vendors.
• Processes paperwork for pressure vessel permits.
• Tracks training requirements for all Service Techs
• Support of routine corporate reports such as quarterly cylinder inventories and cylinder utilization.
• Must be an organized self-starter with good communication skills.
• Processes billable tank inspections and repairs.
• Perform other projects and duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School diploma or GED required; College or Technical degree preferred
• Minimum of 3 years of experience in an administrative support role
• Strong interpersonal skills
• Good communication and writing skills
• Ability to work independently, in a fast-paced environment, and under some pressure to meet deadlines

COMPUTER SKILLS

Requires computer proficiency including but not limited toMicrosoft Office and scheduling software

Pay Range: $55,000 to $60,000 annually

The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability