Crushing Equipment Field Service Technician

Superior Industries Inc; Morris (MN); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Weekly paycheck

Boot reimbursements up to $125

Medical insurance - 75% of premiums

Dental and vision insurance

Company paid life insurance

401K retirement account with 5% match

SkyMiles for travel

Job summary

Superior Industries Inc is seeking a Crushing Equipment Field Service Technician to join our team. You will diagnose, repair, and assemble crushing equipment on customer sites, coordinating with engineering and service management to minimize downtime.

This role requires travel up to 75% nationally, strong mechanical and electronic troubleshooting skills, safety focus, and the ability to train dealers and clients as needed.

Qualifications

• High school diploma or GED required; specialized trade or technical schooling preferred.
• Active, valid State Driver’s License required.
• Heavy industrial equipment experience preferred.

Responsibilities

• Crushing equipment lifecycle support: prepare for jobs, service, commission, troubleshoot, repair, manage warranty and inspections.
• Remote technical support: answer calls, troubleshoot and resolve issues, escalate as needed.
• Documentation: maintain field reports, log notes in CRM, support root-cause analysis and product improvements.
• Safety & compliance: maintain safe on-site practices and keep MSHA certifications up to date.
• Relationship building & training: work with engineering, operations, and sales; train dealers and clients as needed.
• Travel: up to 75% domestically, possible international travel; manage schedule and communicate with Field Service Manager.

Skills

Diagnostics & Repair

Electronics & Systems

Technical Blueprinting

Heavy Equipment Operation

Client-First Mindset

Effective Communication

Education

High School Diploma or GED

Job description

Forget the standard desk job—Superior is looking for someone ready to jump in and get to work with an amazing team. Superior Industries is hiring a Crushing Equipment Field Service Technician who pairs heavy-duty mechanical and electronic troubleshooting skills with a relentless 'taking care of business' attitude. In this role, you won't just be fixing complex aggregate crushing machinery; you’ll be a core part of a dynamic crew that works hard, supports each other, and puts safety first on every single job site. If you’re a proactive team player ready to deliver outstanding support to our customers,

Primary Responsibilities for a Crushing Equipment Field Service Technician:

• Crushing Equipment Lifecycle Support: Properly prepare for jobs by reviewing scopes of work, parts, and tools. Service, commission, troubleshoot, and repair crushing equipment, managing warranty work, annual inspections, and emergency calls.
• Remote Technical Support & Call Management: Serve as a primary technical resource by answering customer service center calls. Troubleshoot, define, and resolve complex issues over the phone, and seamlessly escalat
• Documentation & Continuous Quality Improvement: Maintain accurate field reports and log detailed, chronological notes into the CRM software. Launch internal quality cases to establish long-term solutions, communicating root causes, corrective actions, and product improvements back to engineering and product management.
• Safety & Compliance: Maintain safe work habits on-site, strictly enforce safety rules, and keep all required MSHA certifications and training up to date.
• Relationship Building & Training: Foster strong internal relationships with engineering, operations, and sales to ensure excellent internal customer service. Train dealers, clients, and teammates on an as-needed basis to ensure a seamless, high-quality customer experience.
• Travel, Logistics & Communication: Travel up to 75% domestically (with potential international travel). Efficiently manage your schedule independently, communicate transparently with the Field Service Manager to maintain a healthy work-to-home life ratio, and report tool or repair needs promptly.

Compensation

The starting pay range for this position is $25.00 per hour. Final compensation will depend on various factors including: skills, experience, and location.

Employee Benefits

• Weekly paycheck
• Boot reimbursements up to $125
• Medical insurance - Covers 75% of premiums
• Dental and vision insurance
• Company paid life insurance
• 401K retirement account with 5% company match
• Employees can retain their own SkyMiles for travel

Core Qualifications & Key Competencies

• Technical & Mechanical Mastery
  • Diagnostics & Repair: Exceptional mechanical aptitude with a proven track record in complex troubleshooting and hands‑on machinery repair.
  • Electronics & Systems: Proficient in electronic diagnostics combined with strong computing skills for modern equipment software.
  • Technical Blueprinting: Skilled in reading, analyzing, and applying complex electro‑mechanical schematics and system diagrams.
  • Heavy Equipment Comfort: Highly confident operating in, on, and around industrial‑grade heavy machinery.
• Sector & Application Experience
  • Processing Equipment: Direct, practical experience in the heavy industrial sector; hands‑on familiarity with crushing, screening, conveying, and washing systems is strongly preferred.
• Professional Standards & Communication
  • Client-First Mindset: Driven, team-focused professional committed to high work standards and delivering top‑tier service on every job site.
  • Effective Communication: Clear, concise written and verbal articulation suited for technical team collaboration and client‑facing interactions.
• Prerequisites & Credentials
  • Education: High School Diploma or GED required; specialized trade or technical school background strongly favored.
  • Driver’s License: Active, valid State Driver’s License required.

Traits of Our Successful Employees

• Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships
• Attention to detail
• Exhibition of good communication skills when working with fellow employees
• Willingness to help out where needed

Location:

Candidates must be based in the United States. Please note that this position is not eligible for visa sponsorship.