Crumbl Waltham Manager

Crumbl Waltham and Danvers; Waltham (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

50% off desserts & drinks

Sick time

Sunday off

Career growth opportunities

Management outings

Job summary

Crumbl Waltham and Danvers is seeking a dynamic Store Manager to lead daily operations, drive guest satisfaction, and develop a high-performing team. You will manage store metrics, ensure safe and clean conditions, and promote Crumbl culture through training and coaching.

You will champion exceptional guest experiences, supervise a fast-paced environment, and collaborate with leadership to grow the brand in the region. Prior leadership in a food-service setting is preferred.

Qualifications

• Food Manager Certification and Allergen Certification required.
• 1 year of business/leadership and restaurant experience preferred.
• Strong leadership and guest-service orientation.

Responsibilities

• Lead the team to achieve objectives and KPIs while building Crumbl culture.
• Develop team members for current and future roles at Crumbl.
• Deliver raving fans service through warm, consistent guest interactions.
• Communicate store metrics and help acquire new Crumbl customers.
• Maintain cleanliness, safety, and operational excellence.

Skills

Leadership

People Development

Operations

Communication

Tech Aptitude

Attention to Detail

Safety

Teamwork

Education

Food Manager Certification

Allergen Certification

Tools

POS Systems

Microsoft Office

G-Suite

HRIS

Job description

• Health Benefit Program (if qualified, not insurance)
• Regular performance collaboration and career growth opportunities
• Management outings
• Sick Time
• 50% off desserts and drinks
• Insurance Reimbursement Potential
• Essential Role Functions
• Sundays off

Who are we looking for?

If you aspire to be a part of a company that is world-class and represents the country's best brand in gourmet desserts, then this opportunity is right for you.

This is an incredible opportunity to join the fastest growing dessert company in America, as we plan for rapid growth in bringing the Crumbl brand to communities who haven't had the chance to indulge in this one-of-a-kind bakery experience.

Working at Crumbl is more than just a job. It's a stepping-stone to a successful future in the world of business. Our ownership team considers our team to be more than just employees, they are a highly valued part of our culture and the joy we hope to deliver to customers.

This role's main responsibility is to consistently deliver remarkable experiences for each guest, all day, every day through a highly effective and caring team. Crumbl leaders must treat those they work with, as well as guests, with great care, dignity, and respect.

• We plan to develop and promote from within for future roles that will be needed.
• Future locations are coming quickly to our area.

Essential Role Functions

Leadership & Management | People Development | Operations | Raving Fans Service | Store Metrics & New Customer Acquisition | Communication | Technology Aptitude | Attention to Detail | Cleanliness & Tidiness | Facilities & Equipment | Safety

• LEADERSHIP & MANAGEMENT: Lead the team to work together to accomplish various objectives and manage a variety of systems and processes to excel in meeting key performance indicators (KPIs) while building and developing the "Crumbl Culture".
• PEOPLE DEVELOPMENT: Assist in developing Crumbl team member's skills and capabilities for their current roles, future roles at Crumbl, and to prepare them for their lives beyond Crumbl.
• RAVING FANS SERVICE: Focused on a team creating raving fans services through genuine, welcoming, and friendly interactions with every customer that interacts with Crumbl.
• STORE METRICS & NEW CUSTOMER AQUSITION: Clearly communicates key store metrics using varies methods and frequently celebrates those who are achieving greatness. Participates in a variety of planned as well as grass root initiatives to acquire new Crumbl customers.
• COMMUNICATION: Communicates clearly, frequently, and provides clear direction and expectations verbally as well as via company communication channels. Shares important updates and business information regularly that will help the team and business perform well.
• TECHNOLOGY APTITUDE: Confidently be able to use email, chat applications, Microsoft Office, G-Suite & Gmail, human resource information system, and the point-of-sale system(s). Understand & demonstrate high proficiency with varies platforms such as the Crumbl's website, Crumbl's mobile app, and Crumbl's internal communication application. Be able to problem solve technology issues through key technology support contacts when needed.
• ATTENTION TO DETAIL: Highly aware of the smaller details of operating the business and ensures those details are over managed, communicated, and taught to the team to deliver excellence on a daily basis.
• CLEANLINESS & TIDINESS: Always maintain a presentation to the crew member and customer of a clean, orderly, and safe environment. Responsible for ensuring the baking equipment, utensils, and environment are clean and orderly beyond company and state requirements at all times.
• FACILITIES & EQUIPMENT: Helps monitor safe use and movement in and around the facility and equipment. Communicates promptly to management and utilizes the appropriate tools to initiate diagnosis and repairs if needed.
• SAFETY: Constantly is training and coaching on safety first with the team. Assesses equipment, the environment, and work practices to ensure the team, the customer, and the brand is acting in a safe manner at all times.

Role Qualifications

Character | Work-Ethic | Cultural Fit | Experience | Education | Commitment to People | Excellence

• CHARACTER: Naturally has strong personal values and displays these through actions and words.
• WORK-ETHIC: Open availability, committed to giving exceptional effort consistently in all responsibilities.
• CULTURAL FIT: Has a strong internal "why" that aligns with us and Crumbl Headquarters, has similar values and character, and has a passion for food and baking.
• EXPERIENCE: Preferably has 1 year of business, leadership, management, and food or restaurant experience.
• EDUCATION: Food Manager and Allergen Certification required.
• COMMITMENT TO THE CUSTOMER & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence in everything you do.

We believe In

The Golden Rule & Potential

• We treat all people well, with a positive and caring servant's attitude.
• We believe in coaching everyone to their full potential.
• We have high integrity and character, which builds an unbreakable level of trust.
• We are excellence driven, paying attention to every detail.
• We have grit and are bold and decisive in our actions.

Living Life, Inspiring, & Having Fun

• We enjoy life, give people hope, and have fun
• We plan to develop and promote from within for future roles that will be needed as we grow.
• We are planning on expanding Crumbl locations throughout our area and then into other states throughout the country.

"Do what you do so well that they want to see it again and bring their friends." - Walt Disney