Cruise & Excursions Experience Director

American Cruise Lines; Greenville (MS); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k)

Job summary

American Cruise Lines seeks a Cruise & Excursions Director to lead on-board and ashore guest activities for the 2026 season. You will orchestrate entertainment, shore excursions, and vendor coordination while maintaining top-tier guest experiences aboard USA-flag ships.

Ideal candidates bring a hospitality/event background, strong public speaking, and the ability to adapt to a fast-paced, full‑time schedule living on board for multi‑week periods.

Qualifications

• Bachelor’s Degree in hospitality, tourism, or event management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can‑do attitude.
• Strong public speaking skills.
• Strong social skills.
• Strong critical thinking skills.
• Strong sense of production and presentation.
• Basic knowledge of audio/visual equipment required.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. Geography preferred.
• TWIC credential (Transportation Worker Identification Credential).
• Ability to perform the essential functions of the job with or without accommodation.

Responsibilities

• Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
• Create the Ship to Shore.
• Effectively communicate to guests via the shipboard daily program, stage, public address system and one‑on‑one interaction and socialization.
• Be extraordinarily well‑versed in the cruising region, ports of call and excursions offered.
• Confirm and adjust, as necessary, all shore excursions, explorations, adventures and transfers.
• Greet guests as they depart for and return from shore excursions.
• Accompany guests on daily excursions as a company representative and brand ambassador.
• Coordinate, communicate and confirm all logistics with vendors, coach companies, guides, ground operators and entertainers to ensure timely and smooth service.
• Accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements.
• Socialize with guests at every opportunity including mealtimes and cocktail hour.
• Present a detailed Officer’s Introduction and Excursions Briefing to guests at the beginning of every cruise.
• Assist in the delivery of the Safety Briefing with the Captain.
• Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, stage set‑up, background music, A/V requirements, etc.).
• Meet and greet step‑on entertainers when they join the ship; conduct sound check and inspect stage set‑up.
• Oversee excursion inventory and invoicing system; be fully responsible and accountable for system hardware.

Skills

Public speaking

Social skills

Critical thinking

Time management

Enthusiasm

Collaboration

Presentation

Education

Bachelor’s in hospitality/tourism/event management

Tools

Microsoft Office Suite

Job description

American Cruise Lines seeks a Cruise & Excursions Director to lead on-board and ashore guest activities for the 2026 season. You will orchestrate entertainment, shore excursions, and vendor coordination while maintaining top-tier guest experiences aboard USA-flag ships.

Ideal candidates bring a hospitality/event background, strong public speaking, and the ability to adapt to a fast-paced, full‑time schedule living on board for multi‑week periods.