Cruise & Excursions Experience Director

American Cruise Lines

Greenville (MS)

On-site

USD 75,000 - 110,000

Full time

7 days ago
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Benefits offered by this job

Health insurance
Dental insurance
401(k)

Job summary

American Cruise Lines seeks a Cruise & Excursions Director to lead on-board and ashore guest activities for the 2026 season. You will orchestrate entertainment, shore excursions, and vendor coordination while maintaining top-tier guest experiences aboard USA-flag ships.

Ideal candidates bring a hospitality/event background, strong public speaking, and the ability to adapt to a fast-paced, full‑time schedule living on board for multi‑week periods.

Qualifications

  • Bachelor’s Degree in hospitality, tourism, or event management is preferred.
  • Proficiency in Microsoft Office Suite applications.
  • Enthusiasm, confidence, and a can‑do attitude.
  • Strong public speaking skills.
  • Strong social skills.
  • Strong critical thinking skills.
  • Strong sense of production and presentation.
  • Basic knowledge of audio/visual equipment required.
  • Excellent time management and attention to detail.
  • Strong knowledge of U.S. Geography preferred.
  • TWIC credential (Transportation Worker Identification Credential).
  • Ability to perform the essential functions of the job with or without accommodation.

Responsibilities

  • Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
  • Create the Ship to Shore.
  • Effectively communicate to guests via the shipboard daily program, stage, public address system and one‑on‑one interaction and socialization.
  • Be extraordinarily well‑versed in the cruising region, ports of call and excursions offered.
  • Confirm and adjust, as necessary, all shore excursions, explorations, adventures and transfers.
  • Greet guests as they depart for and return from shore excursions.
  • Accompany guests on daily excursions as a company representative and brand ambassador.
  • Coordinate, communicate and confirm all logistics with vendors, coach companies, guides, ground operators and entertainers to ensure timely and smooth service.
  • Accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements.
  • Socialize with guests at every opportunity including mealtimes and cocktail hour.
  • Present a detailed Officer’s Introduction and Excursions Briefing to guests at the beginning of every cruise.
  • Assist in the delivery of the Safety Briefing with the Captain.
  • Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, stage set‑up, background music, A/V requirements, etc.).
  • Meet and greet step‑on entertainers when they join the ship; conduct sound check and inspect stage set‑up.
  • Oversee excursion inventory and invoicing system; be fully responsible and accountable for system hardware.

Skills

Public speaking
Social skills
Critical thinking
Time management
Enthusiasm
Collaboration
Presentation

Education

Bachelor’s in hospitality/tourism/event management

Tools

Microsoft Office Suite

Job description

American Cruise Lines seeks a Cruise & Excursions Director to lead on-board and ashore guest activities for the 2026 season. You will orchestrate entertainment, shore excursions, and vendor coordination while maintaining top-tier guest experiences aboard USA-flag ships.

Ideal candidates bring a hospitality/event background, strong public speaking, and the ability to adapt to a fast-paced, full‑time schedule living on board for multi‑week periods.

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