CrossCheck QA - Full-time

Innovative Hospitality Solutions, Inc.; Waltham (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

CrossCheck is seeking a Quality Assurance Evaluator to conduct on-site assessments of food and hospitality operations, ensuring excellence in service, safety, and compliance across multiple sectors. You will travel weekly to client locations, audit food quality, guest experience, and regulatory adherence, delivering detailed reports with actionable recommendations within 48 hours.

The role emphasizes independence, data-driven analysis, and clear coaching of client teams to close gaps and

Qualifications

• Industry experience in hospitality or consulting
• Ability to translate observations into data and trends
• Strong interpersonal skills for coaching and reporting
• Familiarity with safety regulations and ServSafe concepts

Responsibilities

• Conduct on-site assessments of food quality and safety
• Evaluate guest experience and staff professionalism
• Verify compliance with SLAs, contracts, and internal policies
• Inspect facilities for cleanliness and functionality of equipment
• Prepare detailed reports with photo documentation within 48 hours
• Coach client teams to implement corrective action plans

Skills

Industry expertise

Analytical skills

Communication

Regulatory knowledge

Job description

At CrossCheck, a Quality Assurance Evaluator is responsible for conducting thorough, unbiased, on-site assessments of food and hospitality operations to ensure excellence in service, safety, and compliance.

Key Responsibilities

Evaluators at CrossCheck focus on the following core areas during their assessments:

• Food Quality & Safety: Measuring taste, consistency, and visual appeal while reviewing compliance with regulations like ServSafe, HACCP, and the FDA.
• Guest Experience: Evaluating staff responsiveness, professionalism, and overall service execution.
• Operational Compliance: Verifying adherence to contract standards, service-level agreements (SLAs), and internal operational policies.
• Facility Inspections: Assessing the cleanliness, upkeep, and functionality of equipment and facilities – both front and back of house.
• Reporting & Documentation: Delivering detailed software-generated but human evaluator driven reports within 48 hours that include photo documentation of key findings and weighted scoring – often compared to the last evaluation cycle.
• Accountability Coaching: Partnering with client teams to interpret findings and guide the implementation of corrective action plans.

Qualifications and Professional Profile

While specific postings may vary by industry (e.g., Higher Education, Healthcare, or Corporate Dining), successful candidates typically possess:

• Industry Expertise: A background in hospitality, often with experience in management or specialized consulting.
• Analytical Skills: The ability to translate observations into quantifiable data and trends.
• Communication: Strong interpersonal skills for one-on-one coaching sessions and clear, concise digital reporting.
• Regulatory Knowledge: Familiarity with nutrition standards and sector specific safety regulations (e.g., senior living or campus dining) – informed by certifications like ServSafe

Industries Served

Evaluators work across several specialized hospitality sectors:

• Corporate Dining: Enhancing workplace culture through food service quality.
• Healthcare: Maintaining nutrition and safety standards for patients.
• Higher Education: Supporting student-focused dining programs.
• Senior Living: Maintaining nutrition and safety standards for residents.

Travel Requirements

• Evaluators are expected to travel weekly to client locations to conduct onsite assessments, where assessments are intentionally clustered against major metro market penetration for business and travel efficiencies.

CrossCheck, part of the Phoenix3 Collective portfolio, CrossCheck is a comprehensive Quality Assurance (QA) and contract compliance platform designed to evaluate and enhance onsite food and hospitality services across senior living, healthcare, corporate, higher education, and hospitality sectors. As a trusted partner, CrossCheck collaborates with organizations to align vision, assess performance, and drive continuous improvement in the dining and hospitality sectors. Through a structured four-part approach, CrossCheck delivers customized assessments, real-time analysis, and prescriptive action planning to ensure measurable and sustainable improvements. More information about CrossCheck can be found at

CrossCheck | Quality Assurance (QA) and contract compliance platform.