Cross Functional Services Lead

TechDigital Group; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology solutions provider based in Orlando, Florida, is seeking a Cross-Functional Lead to coordinate and manage projects involving diverse teams. Candidates should possess a BS in a relevant field, 8+ years of configuration or change management experience, and strong communication skills. The role offers opportunities for leadership and collaboration across various departments.

Qualifications

• 8+ years of configuration or change management experience.
• Advanced knowledge of business processes.
• Advanced knowledge of ITIL change and configuration management frameworks.
• Excellent written and oral communication skills.

Responsibilities

• Plan, organize, and oversee cross-functional projects.
• Lead a diverse team from various functional areas.
• Collaborate with stakeholders to define project objectives.
• Maintain effective communication within the team.
• Identify potential risks and develop mitigation strategies.

Skills

Project Coordination

Team Leadership

Stakeholder Management

Conflict Resolution

Communication

Education

BS in a computer science or management-related discipline

Tools

Cherwell Service management tools

Job description

Overview

Job Summary: A cross-functional lead, also known as a cross-functional team leader, plays a crucial role in coordinating and managing projects or initiatives that involve individuals from different departments or functional areas within an organization. The job description for a cross-functional lead typically includes:

Responsibilities

• Project Coordination: Plan, organize, and oversee cross-functional projects or initiatives to ensure they are completed successfully and on time.


• Team Leadership: Lead a diverse team of individuals from various functional areas, providing guidance, direction, and support to achieve project goals.


• Stakeholder Management: Collaborate with stakeholders, including department heads, executives, and project sponsors, to define project objectives, scope, and requirements.


• Communication: Maintain open and effective communication channels within the cross-functional team, ensuring that team members are informed and aligned with project goals and timelines.


• Conflict Resolution: Address conflicts and challenges that arise within the team or between functional areas, working to find solutions that keep the project on track.


• Resource Allocation: Allocate resources, including personnel, budget, and equipment, as needed to support the project's success.


• Project Planning: Develop comprehensive project plans, including timelines, milestones, and deliverables, and regularly track progress against these plans.


• Risk Management: Identify potential risks to the project and develop strategies to mitigate them, ensuring the project stays on course.


• Quality Assurance: Ensure that project deliverables meet quality standards and that all team members understand and adhere to these standards.


• Documentation: Maintain accurate project documentation, including project plans, status reports, and meeting minutes.


• Performance Evaluation: Evaluate the performance of cross-functional team members and provide feedback for improvement.


• Change Management: Manage changes to project scope, objectives, or requirements and communicate these changes effectively to the team and stakeholders.


• Continuous Improvement: Identify areas for process improvement and best practices in cross-functional collaboration.


• Reporting: Provide regular project status updates to stakeholders and management, highlighting achievements and addressing any issues or risks.


• Knowledge Transfer: Facilitate the sharing of knowledge and expertise between team members from different functional areas.


• Cross-Functional Collaboration: Promote a culture of collaboration and teamwork, fostering positive working relationships between team members.

Qualifications

• BS in a computer science or management-related discipline


• 8+ years of configuration or change management experience.


• Advanced knowledge of business processes


• Advanced knowledge of ITIL change and configuration management frameworks.


• Excellent written and oral communication skills


• Cherwell Service management tools will have added advantage.