Cross Dock Operations Manager

Focus; Jurupa Valley (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Focus is seeking a Cross Dock Operations Manager in Eastvale, CA to oversee daily high-volume cross-dock operations, optimize trailer utilization, maintain inventory accuracy, and enforce safety and quality standards. You will coordinate with labor providers, guide staff, and drive on-time freight movements in a fast-paced environment.

The role requires 3–5 years in cross-dock or logistics management, strong leadership, and proficiency with WMS/TMS and MS Office.

Qualifications

• 3–5 years of cross-dock or warehouse management experience.
• Experience with palletized freight and furniture handling.
• Strong organizational and communication skills.
• Proficient with logistics software and MS Office.
• Ability to work extended hours during peak periods.

Responsibilities

• FIFO management: prioritize oldest freight.
• Trailer space optimization to maximize utilization.
• Coordinate with 4th party labor provider for service execution.
• Manage outbound loads and ensure on-time departures.
• Process inbound freight within 24 hours and place into lanes or outbound trailers.
• Lead, train, and support warehouse staff to meet targets.
• Resolve operational issues to maintain workflow continuity.
• Support dispatch operations for scheduling and load planning.
• Enforce safety policies, OSHA regulations, and SOPs.

Skills

Logistics coordination

Staff leadership

Problem resolution

Communication

Time management

Adaptability

Tools

WMS

TMS

MS Office

Job description

Job Title: Cross Dock Operations Manager

Location: Eastvale CA

Reports To: Senior Linehaul Operations Manager

Position Overview

The Cross Dock Operations Manager is responsible for overseeing the daily operations of a high-volume cross-docking facility. This role ensures efficient product flow, accurate inventory control, and maximum trailer utilization, while maintaining safety, quality, and performance standards. The ideal candidate thrives in a fast-paced, high-pressure environment and excels at coordinating with multiple stakeholders to achieve operational excellence.

Key Responsibilities

• FIFO Management: Ensure First-In, First-Out processes are followed, prioritizing movement of the oldest freight first.
• Trailer Space Optimization: Oversee high-quality loading practices to maximize trailer utilization and minimize damage.
• Logistics Coordination: Serve as the primary liaison between the cross dock and our 4th party labor provider to maintain seamless communication and service execution.
• Outbound Operations: Manage up to 35 outbound loads per day, ensuring on-time departures and accurate documentation.
• Inbound Processing: Process all inbound freight within 24 hours in accordance with established inbound SOPs, ensuring product is accurately placed into designated lanes or directly loaded into outbound trailers.
• Staff Leadership: Direct, train, and support warehouse staff to meet productivity and quality targets.
• Problem Resolution: Quickly address and resolve operational issues to maintain workflow continuity internally and external providers.
• Dispatch Coordination: Maintain working knowledge of local and outbound dispatch operations to support efficient scheduling and load planning.
• Safety & Compliance: Enforce company safety policies, OSHA regulations, DOT standards, and operational SOPs.

Qualifications

• Proven experience in cross dock, warehouse, or logistics management (3-5 years preferred).
• Strong understanding of freight handling, trailer loading, and material flow processes (preferably furniture).
• Excellent organizational and time-management skills.
• Effective communication and leadership abilities.
• Ability to work under pressure and adapt to changing priorities.
• Proficient in logistics software, warehouse management systems (WMS), transportation management system (TMS), and Microsoft Office Suite.

Work Environment

• Fast-paced cross dock facility with multiple inbound and outbound operations daily.
• Extended hours or weekend work will be required during peak periods.