Cross Dock Operations Manager

Focus; Eastvale (CA); On-site; USD 75,000 - 105,000; Full time

Job summary

Focus in Eastvale, CA seeks a Cross Dock Operations Manager to oversee a high-volume cross-docking facility, ensuring efficient product flow, accurate inventory control, and maximum trailer utilization while maintaining safety and quality standards.

The role requires coordinating with stakeholders, leading warehouse staff, and driving operational excellence in a fast-paced environment. Weekend or extended hours may be required during peak periods.

Qualifications

• Proven experience in cross dock, warehouse, or logistics management (3-5 years preferred).
• Strong understanding of freight handling, trailer loading, and material flow processes (preferably furniture).
• Excellent organizational and time-management skills.
• Effective communication and leadership abilities.
• Ability to work under pressure and adapt to changing priorities.
• Proficient in logistics software, WMS, TMS, and MS Office.

Responsibilities

• FIFO Management: Ensure First-In, First-Out processes are followed, prioritizing movement of the oldest freight first.
• Trailer Space Optimization: Oversee high-quality loading practices to maximize trailer utilization and minimize damage.
• Logistics Coordination: Serve as the primary liaison between the cross dock and our 4th party labor provider to maintain seamless communication and service execution.
• Outbound Operations: Manage up to 35 outbound loads per day, ensure on-time departures and accurate documentation.
• Inbound Processing: Process all inbound freight within 24 hours in accordance with inbound SOPs.
• Staff Leadership: Direct, train, and support warehouse staff to meet productivity and quality targets.
• Problem Resolution: Quickly address and resolve operational issues to maintain workflow continuity.
• Dispatch Coordination: Maintain knowledge of local and outbound dispatch operations to support planning.
• Safety & Compliance: Enforce company safety policies, OSHA regulations, DOT standards, SOPs.

Skills

Leadership

Time management

Communication

Problem solving

Organizational skills

Adaptability

Tools

WMS

TMS

Microsoft Office Suite

Job description

Job Title: Cross Dock Operations Manager
Location: Eastvale CA
Reports To: Senior Linehaul Operations Manager

Position Overview

The Cross Dock Operations Manager is responsible for overseeing the daily operations
of a high-volume cross-docking facility. This role ensures efficient product flow, accurate
inventory control, and maximum trailer utilization, while maintaining safety, quality, and
performance standards. The ideal candidate thrives in a fast-paced, high-pressure
environment and excels at coordinating with multiple stakeholders to achieve
operational excellence.

Key Responsibilities

• FIFO Management: Ensure First-In, First-Out processes are followed, prioritizing movement of the oldest freight first.
• Trailer Space Optimization: Oversee high-quality loading practices to maximize trailer utilization and minimize damage.
• Logistics Coordination: Serve as the primary liaison between the cross dock and our 4th party labor provider to maintain seamless communication and service execution.
• Outbound Operations: Manage up to 35 outbound loads per day, ensuring on-time departures and accurate documentation.
• Inbound Processing: Process all inbound freight within 24 hours in accordance with established inbound SOPs, ensuring product is accurately placed into designated lanes or directly loaded into outbound trailers.
• Staff Leadership: Direct, train, and support warehouse staff to meet productivity and quality targets.
• Problem Resolution: Quickly address and resolve operational issues to maintain workflow continuity internally and external providers.
• Dispatch Coordination: Maintain working knowledge of local and outbound dispatch operations to support efficient scheduling and load planning.
• Safety & Compliance: Enforce company safety policies, OSHA regulations, DOT standards, and operational SOPs.

Qualifications

• Proven experience in cross dock, warehouse, or logistics management (3-5 years preferred).
• Strong understanding of freight handling, trailer loading, and material flow processes (preferably furniture).
• Excellent organizational and time-management skills.
• Effective communication and leadership abilities.
• Ability to work under pressure and adapt to changing priorities.
• Proficient in logistics software, warehouse management systems (WMS), transportation management system (TMS), and Microsoft Office Suite.

Work Environment

• Fast-paced cross dock facility with multiple inbound and outbound operations daily.
• Extended hours or weekend work will be required during peak periods.