Cross-Border Licensing & Compliance Specialist

Socket.dev; Madison (WI); On-site; USD 93,000 - 140,000; Full time

Job summary

TruStage is seeking a seasoned Licensing & Compliance Specialist to support US and Canadian distribution compliance, licensing governance, and onboarding workflows. You will partner with business teams to ensure regulatory alignment, provide guidance on complex licensing needs, and contribute to continuous improvement initiatives.

You will interpret regulatory requirements, lead cross-functional projects, and help optimize onboarding and reporting processes while maintaining a strong focus on

Qualifications

• Bachelor’s degree in business, insurance, compliance, or related field, or equivalent combination of education and/or related professional work experience.
• 6+ years of demonstrated proficiency working in financial services, insurance, investment, compliance, or related industry.
• 3+ years in licensing, appointment, insurance compliance, quality assurance, reporting, metrics, user acceptance testing, or related compliance processes.
• Strong project management, process improvement, change management, organization, prioritization, training, stakeholder engagement, and technical skills including proficiency with MS Windows, Word, Outlook, Excel, PowerPoint, Lexis, and relevant systems.
• Proven ability to communicate clearly, verbally and in writing, including delivering effective presentations and supporting fact-based decision making.
• Demonstrated relationship management and consulting skills, ability to influence, work cross-functionally, coach sponsors, and exercise sound judgment.
• Specialized depth across business areas, compliance activities, licensing, appointment, QA, operational controls, issue management, testing, and process improvement in a corporate setting.
• Knowledge of company insurance and non-insurance offerings, distribution models, and related compliance obligations.
• Ability to define, evaluate, and communicate processes, metrics, testing results, regulatory impacts, risks, and improvement opportunities.
• Guidance for special compliance projects, licensing initiatives, process enhancements, testing, and complex problem solving with a consultative approach.
• Working knowledge of Canadian provincial insurance distribution or licensing requirements, or ability to apply licensing/compliance knowledge across US/Canada.
• Experience supporting agent onboarding, distributor administration, licensing systems, workflow tools, reporting, or operational issue resolution.
• Ability to travel up to 10%.

Responsibilities

• Provide subject matter expertise on licensing, appointment, and compliance QA activities for individuals and entities per US and Canadian regulations.
• Strengthen key business relationships; consult with partners and serve as point of contact for licensing and compliance.
• Interpret state, provincial and federal requirements and trends to recommend best practices and support fact-based decisions.
• Resolve operational issues by understanding root causes, proposing solutions, and communicating progress.
• Lead teams or projects impacting Licensing with moderate resources and risk, using project management and change practices.
• Identify and map gaps, controls, risks, and dependencies across licensing and compliance activities.
• Create quality control systems, testing practices, training resources, and monitoring processes for compliance.
• Assist in preparation and presentation of compliance risk, QA results, and licensing trends to leaders.
• Support agent onboarding and distributor readiness, including onboarding workflow and issue resolution.
• Develop and maintain SOPs, checklists, escalation paths, training materials, and recurring status reporting.
• Support Canadian insurance distribution and licensing processes, including provincial requirements and Canada General Agency considerations.

Skills

Project management

Process improvement

Change management

Stakeholder engagement

Training

MS Office

Licensing systems

Workflow tools

Reporting systems

Education

Bachelor’s degree in business, insurance, compliance, or related field

Tools

Microsoft Windows

Word

Outlook

Excel

PowerPoint

Lexis

Job description

TruStage is seeking a seasoned Licensing & Compliance Specialist to support US and Canadian distribution compliance, licensing governance, and onboarding workflows. You will partner with business teams to ensure regulatory alignment, provide guidance on complex licensing needs, and contribute to continuous improvement initiatives.

You will interpret regulatory requirements, lead cross-functional projects, and help optimize onboarding and reporting processes while maintaining a strong focus on