CRM Transformation Lead — Hybrid (Bellevue)

TEKsystems; Bellevue (WA); Hybrid; USD 110,000 - 124,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA

Job summary

TEKsystems in Bellevue, WA is seeking a Sr Project Manager to lead a high-profile CRM transformation and implementation. You will establish project governance, drive execution across multiple workstreams, coordinate vendors, and provide executive visibility throughout the program.

The ideal candidate has 10+ years of PM/program management experience in enterprise settings, excels at creating structure and momentum in complex environments, and can communicate effectively with both technical teams

Qualifications

• 10+ years of project or program management experience in enterprise environments.
• Experience leading large-scale CRM transformation and implementation efforts.
• Strong governance experience, including executive reporting, steering committees, risk management, and decision frameworks.
• Ability to create structure and execution discipline in ambiguous or evolving environments.
• Experience managing multiple vendors and implementation partners.
• Understanding of enterprise integrations, customer data platforms, and data governance concepts.
• Ability to communicate with both technical teams and executive stakeholders.
• Hands-on leadership with ownership of planning, coordination, governance, and delivery activities.

Responsibilities

• Establish and maintain project governance frameworks, steering committees, executive reporting, and decision-making processes.
• Develop, manage, and communicate an integrated project plan across multiple workstreams.
• Coordinate cross-functional teams including business, technology, architecture, and data stakeholders.
• Manage implementation partners and external vendors to ensure delivery objectives are met.
• Track project risks, issues, assumptions, and dependencies (RAID) and drive resolution.
• Provide regular status updates and executive-level reporting to sponsors and leadership teams.
• Drive stakeholder alignment and change management activities throughout the program lifecycle.
• Collaborate with architects, data engineers, and business leaders to support customer data transformation efforts.
• Ensure project milestones, deliverables, budgets, and timelines remain on track.

Skills

CRM transformation

Program governance

Vendor management

Executive reporting

Cross-functional leadership

Stakeholder management

Risk management

Technical communication

Delivery ownership

Job description

TEKsystems in Bellevue, WA is seeking a Sr Project Manager to lead a high-profile CRM transformation and implementation. You will establish project governance, drive execution across multiple workstreams, coordinate vendors, and provide executive visibility throughout the program.

The ideal candidate has 10+ years of PM/program management experience in enterprise settings, excels at creating structure and momentum in complex environments, and can communicate effectively with both technical teams