CRM Technical Lead – OMS

Bright Matrix Global

San Ramon (CA)

On-site

USD 140,000 - 190,000

Full time

5 days ago

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Job summary

Bright Matrix Global in California seeks an experienced CRM Technical Lead with deep OMS expertise to guide our retail and apparel business through CRM and order management initiatives. You will partner with stakeholders, architects, and developers to design scalable solutions across CRM, OMS, ERP, WMS, POS, and e‑commerce platforms.

You’ll own end‑to‑end order lifecycle, implement REST/SOAP integrations, and mentor teams in an Agile environment while ensuring performance, security, and

Qualifications

8+ years in software engineering, enterprise applications, CRM or OMS roles.
Strong OMS experience in a retail/e‑commerce environment.
CRM experience with platforms such as Salesforce or Microsoft Dynamics.
Experience leading complex enterprise integrations between CRM, OMS, ERP, WMS, POS and e‑commerce.
Strong understanding of retail and omnichannel commerce.
Experience with APIs, web services, microservices, and integration patterns.
Experience leading and mentoring engineering teams.
Excellent communication with technical and non‑technical stakeholders.

Responsibilities

Lead the technical design and implementation of CRM and OMS solutions for retail/e‑commerce operations.
Own architecture and integration strategy across CRM, OMS, ERP, WMS, POS, and e‑commerce platforms.
Collaborate with stakeholders to translate requirements into scalable technical solutions.
Manage end‑to‑end order lifecycle (capture, fulfillment, shipment, cancellation, returns, refunds, exchanges).
Design and support REST/SOAP integrations, microservices, middleware, and event‑driven architectures.
Provide technical leadership to developers and integration teams.
Identify opportunities to improve customer experience and operational efficiency.
Troubleshoot production issues; perform root‑cause analysis and remediation.

Skills

CRM platforms

OMS

Salesforce

Microsoft Dynamics

APIs

REST/SOAP APIs

Microservices

SQL

Cloud technologies

CI/CD

Tools

IBM Sterling OMS

Manhattan OMS

Salesforce

Microsoft Dynamics

ERP/WMS/POS integrations

Job description

Location: Onsite – Dublin / Pleasanton / San Ramon, CA area

Position Overview

We are seeking an experienced CRM Technical Lead with strong Order Management System (OMS) expertise to join our client's technology team supporting a fast-growing retail and apparel business.

The ideal candidate will have a strong background in retail/e-commerce, CRM, OMS, order lifecycle management, and enterprise system integrations. This person will provide technical leadership across CRM and order management initiatives, working closely with business stakeholders, architects, developers, and cross-functional technology teams.

The successful candidate should have hands-on experience working in retail, fashion, apparel, or consumer brands, with a strong understanding of omnichannel commerce and the end-to-end customer/order journey.

Key Responsibilities

Lead the technical design and implementation of CRM and OMS solutions supporting retail and e-commerce operations.
Own technical architecture and integration strategy across CRM, OMS, ERP, WMS, POS, e-commerce, and other enterprise platforms.
Partner with business, product, and technology stakeholders to translate requirements into scalable technical solutions.
Lead the end-to-end order lifecycle, including order capture, fulfillment, shipment, cancellation, modification, returns, refunds, and exchanges.
Design and support integrations using REST/SOAP APIs, microservices, middleware, and event-driven architectures.
Provide technical leadership to developers and integration teams.
Identify opportunities to improve customer experience, operational efficiency, and system scalability.
Troubleshoot complex production issues and provide root-cause analysis and remediation plans.
Establish and maintain technical documentation, architecture diagrams, integration specifications, and development standards.
Collaborate with enterprise architects and engineering teams on technology strategy and platform modernization.
Participate in code/design reviews and ensure adherence to enterprise development and security standards.
Support system performance, scalability, reliability, and production readiness.
Work in an Agile/Scrum environment and participate in sprint planning, refinement, demos, and retrospectives.

Required Qualifications

8+ years of experience in software engineering, enterprise applications, CRM, OMS, or related technology roles.
Strong experience with Order Management Systems (OMS) in a retail/e-commerce environment.
Strong CRM experience with platforms such as Salesforce, Microsoft Dynamics, or comparable CRM technologies.
Experience leading complex enterprise integrations between CRM, OMS, ERP, WMS, POS, and e-commerce platforms.
Strong understanding of retail and omnichannel commerce.
Previous experience in apparel, fashion, footwear, luxury, or consumer retail is highly preferred.
Experience with APIs, web services, microservices, and integration patterns.
Strong knowledge of order-to-cash and customer journey processes.
Experience providing technical leadership and mentoring engineering teams.
Strong communication skills with the ability to work with both technical and non-technical stakeholders.

Preferred OMS Experience

Experience with one or more of the following is highly desirable: