CRM & Tech Support Specialist

EXG Safaris; Hermosa Beach (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

EXG Safaris is seeking an organized operations support specialist to keep CRM, reporting, and automation running smoothly in Hermosa Beach, CA. You will ensure the booking system stays clean, pull timely reports, and fix glitches quickly to keep the sales and marketing teams moving fast.

You will also document systems, connect tools, and teach staff how to use the software, helping the team reduce confusion and accelerate lead management. Calmly handle details and teach others with patience.

Qualifications

• Experience managing CRM setup and integrations.
• Ability to pull reports and track lead stages.
• Comfort fixing simple tech issues.
• Strong attention to detail.
• Ability to teach staff how to use tools.

Responsibilities

• Manage CRM setup
• Fix simple tech issues
• Pull reports
• Track lead stages
• Support the sales team
• Support the marketing team
• Connect tools
• Document systems
• Teach staff how to use tools

Skills

CRM systems

Reports

Details

Automations

Problem solving

Teaching

Calm support

Job description

Keep systems clean, reports clear, and tech problems solved fast.

Help the team work faster by keeping CRM, booking systems, reports, and tools working well.

What This Person Does

Keeps the booking system smooth, pulls reports, and fixes glitches fast.

Best Personality Fit

Problem solver, patient teacher, detail hawk, enjoys puzzles, and stays calm.

What You Will Do

• Manage CRM setup
• Fix simple tech issues
• Pull reports
• Track lead stages
• Support the sales team
• Support the marketing team
• Connect tools
• Document systems
• Teach staff how to use tools

Must Be Good At

• CRM systems
• Reports
• Details
• Automations
• Problem solving
• Teaching
• Calm support

Success Metrics

• Clean CRM
• Fewer lost leads
• Faster reports
• Better tracking
• Less team confusion
• Smoother systems

Who Should Not Apply

Not apply if you hate details, cannot explain things simply, or panic when systems break.

Talent Test

Before applying, answer:

1. A lead is not showing in CRM. What do you check first?
2. What CRM reports should sales leaders see weekly?
3. How would you stop leads from being lost?
4. What tools or CRMs have you used before?

Application

Use the form on the right to submit your application.

Ready to keep systems running?

Clean systems help the whole team move faster, track better, and work with less confusion.