Director, Patient Support Platforms & Experience

Sanofi; Cambridge (MA); On-site; USD 179,000 - 258,000; Full time

Job summary

Sanofi is seeking a Director to lead Patient Support Services Platform Solutions in Cambridge, MA. You will shape CRM strategy, oversee training programs, and collaborate across therapeutic areas to optimize patient experiences and operational excellence.

The role requires deep CRM expertise, experience with Salesforce Health Cloud, and the ability to lead in a matrix environment. This on-site position offers a comprehensive benefits package and growth opportunities.

Qualifications

• Completion of a bachelor’s degree (or higher) or another closely related field.
• 10 or more years of experience building CRM solutions or working within PSS or other bio-pharmaceutical experience.
• Strong leadership and analytical skills, ability to deliver on project objectives on time and within budget.
• Experience with Salesforce Health Cloud and ecosystems – Certifications a plus.
• Preferences Proven ability to lead and influence teams without direct authority.
• Highly self-directed; proactively and independently work issues and manage projects with minimal direction.
• Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.

Responsibilities

• Providing a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers.
• Developing and delivering trainings both face-to-face and virtual; training subject matter experts who will serve as trainers.
• Develop Strategic Training plan that provides a consistent experience across TAs for new hires, business users, and SMEs.
• Establish and implement key metrics to track and communication level of value and impact of training initiatives.
• Assessing activities across functions and identifying opportunities for improved training outreach to the business including communication strategy.
• Support the enhancement and new capabilities process for Events Platform.
• Act as a champion of continuous improvement.
• Work with our internal and/or external teams to support and or troubleshoot issues as needed.
• Develop and maintain relationships with key digital stakeholders and technology partners.

Skills

CRM Solutions

Leadership

Analytical Skills

Salesforce Health Cloud

Education

Bachelor’s degree

Tools

Salesforce Health Cloud

CRM platforms

Job description

Sanofi is seeking a Director to lead Patient Support Services Platform Solutions in Cambridge, MA. You will shape CRM strategy, oversee training programs, and collaborate across therapeutic areas to optimize patient experiences and operational excellence.

The role requires deep CRM expertise, experience with Salesforce Health Cloud, and the ability to lead in a matrix environment. This on-site position offers a comprehensive benefits package and growth opportunities.