Director Patient Support Services Platform Solutions

Sanofi; Cambridge (MA); On-site; USD 179,000 - 258,000; Full time

Job summary

Sanofi is seeking a Director to lead Patient Support Services Platform Solutions in Cambridge, MA. You will shape CRM strategy, oversee training programs, and collaborate across therapeutic areas to optimize patient experiences and operational excellence.

The role requires deep CRM expertise, experience with Salesforce Health Cloud, and the ability to lead in a matrix environment. This on-site position offers a comprehensive benefits package and growth opportunities.

Qualifications

• Completion of a bachelor’s degree (or higher) or another closely related field.
• 10 or more years of experience building CRM solutions or working within PSS or other bio-pharmaceutical experience.
• Strong leadership and analytical skills, ability to deliver on project objectives on time and within budget.
• Experience with Salesforce Health Cloud and ecosystems – Certifications a plus.
• Preferences Proven ability to lead and influence teams without direct authority.
• Highly self-directed; proactively and independently work issues and manage projects with minimal direction.
• Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.

Responsibilities

• Providing a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers.
• Developing and delivering trainings both face-to-face and virtual; training subject matter experts who will serve as trainers.
• Develop Strategic Training plan that provides a consistent experience across TAs for new hires, business users, and SMEs.
• Establish and implement key metrics to track and communication level of value and impact of training initiatives.
• Assessing activities across functions and identifying opportunities for improved training outreach to the business including communication strategy.
• Support the enhancement and new capabilities process for Events Platform.
• Act as a champion of continuous improvement.
• Work with our internal and/or external teams to support and or troubleshoot issues as needed.
• Develop and maintain relationships with key digital stakeholders and technology partners.

Skills

CRM Solutions

Leadership

Analytical Skills

Salesforce Health Cloud

Education

Bachelor’s degree

Tools

Salesforce Health Cloud

CRM platforms

Job description

Director Patient Support Services Platform Solutions - Cambridge, MA

About the Job

The Director, Patient Support Services Platform Services will provide both strategic and tactical leadership across Therapeutic Areas with a focus on programs that will optimize the patient experience, improve the productivity and efficiencies of our teams, scale existing capabilities, and drive operational excellence. Responsibility will span all applicable technology platforms including, but not limited to our CRM and Events Platforms. The candidate must be solution-oriented, operationally savvy, creative, highly organized, flexible, and adept at working in a matrix environment handling multiple projects with multiple deadlines and stakeholders. The position will report to the Sr. Director, Platform Solutions and is based in Cambridge, MA. Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main Responsibilities

• Providing a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers.
• Developing and delivering trainings both face-to-face and virtual; training subject matter experts who will serve as trainers.
• Develop Strategic Training plan that provides a consistent experience across TAs for new hires, business users, and SMEs.
• Establish and implement key metrics to track and communication level of value and impact of training initiatives.
• Assessing activities across functions and identifying opportunities for improved training outreach to the business including communication strategy.
• Support the enhancement and new capabilities process for Events Platform.
• Act as a champion of continuous improvement.
• Work with our internal and/or external teams to support and or troubleshoot issues as needed.
• Develop and maintain relationships with key digital stakeholders and technology partners.

About You Qualifications

• Completion of a bachelor’s degree (or higher) or another closely related field.
• 10 or more years of experience building CRM solutions or working within PSS or other bio-pharmaceutical experience.
• Strong leadership and analytical skills, ability to deliver on project objectives on time and within budget.
• Experience with Salesforce Health Cloud and ecosystems – Certifications a plus.
• Preferences Proven ability to lead and influence teams without direct authority.
• Highly self-directed; proactively and independently work issues and manage projects with minimal direction.
• Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.

Why Choose Us

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness program.

Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

#GD-SA #LI-SA #LI-Hybrid #vhd

Pursue progress, discover extraordinary. Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people's lives.

North America Applicants Only. The salary range for this position is: $178,500.00 - $257,833.33. All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.

We are an R&D driven, AI-powered biopharma company committed to improving people's lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people's lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. Discover more about us visiting www.sanofi.com or via our movie. We are Sanofi. Start a career that makes a difference. Reinvention is in our DNA. It's what drove our evolution from a small French enterprise to one of the world’s leading biopharma companies. Whether it's using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities. This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people's lives.