CRM & Power Platform Data Engineer

Department-of-Finance; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

NYC Department of Finance (DOF) seeks a CRM & Power Platform Data Integration Engineer to join the Customer Engagement & Collaboration Technology Unit. The role focuses on secure data apps, integrations, and governance across Dynamics CRM and the Power Platform.

The candidate will collaborate with business analysts, build reusable interfaces, and engage with Microsoft and vendors to ensure timely resolution of data issues while maintaining documentation and governance across environments.

Qualifications

• Candidates must have a permanent Civil Service title or be eligible for a title change.
• Include Employee Identification Number (EIN) in application and indicate permanent title in cover letter.
• Experience with CRM and Power Platform for data integrations.

Responsibilities

• Contribute to the team's performance and customer service delivery through hands-on requirements gathering, design, development, implementation, and support of secure data apps and integration solutions.
• Build agile, secure data integrations and apps using CRM and Power Platform to solve business challenges.
• Configure enterprise data interfaces and apps for reuse and reduced dev cycle costs.
• Develop proofs of concepts for complex, unknown, or first-of-a-kind scenarios.
• Maintain ALM across Dynamics CRM and Power Platform data space.
• Suggest enhancements based on tech updates and roadmap; guide development with analysts.
• Maintain integration integrity with systems of record and SharePoint for document storage.
• Create and monitor error notifications and perform wellness checks and reconciliation.
• Interact with Microsoft and vendors to resolve data issues; communicate changes.
• Document Dynamics development and integration solutions; backup to other IT staff as needed.
• Create SSRS reports and administer plug-ins for workflows; perform other duties.

Skills

CRM

Power Platform

Data integration

SSRS

SharePoint

Dynamics CRM

ALM process

Tools

Dynamics CRM

Power Platform

SSRS

SharePoint

Job description

IMPORTANT NOTE: CANDIDATES MUST HAVE A PERMANENT COMPUTER SYSTEMS MANAGER CIVIL SERVICE TITLE OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

FIT’s Customer Engagement & Collaboration Technologies Unit is responsible for the technologies that enable customers to interact with the Department of Finance, as well as the tools staff use to collaborate internally. With the rapid growth of DOF’s Dynamics CRM internal and external user base, FIT is seeking a CRM & Power Platform Data Integration Engineer to serve in the Customer Engagement & Collaboration Technology Unit.

Reporting to the Senior Director of Customer Engagement & Collaboration Technology, the selected candidate’s duties and responsibilities will include, but not be limited to the following:

• Contribute to the team's performance and customer service delivery through hands-on requirements gathering, design, development, implementation, and support of secure data apps and integration solutions.
• Leverage CRM and the Power Platform and related technology to build agile, secure, and robust data integrations and apps to solve business challenges, raise revenues, and serve our customers.
• Configure and develop, where possible, enterprise data interfaces and apps that may be repurposed for future business needs and reduce app dev cycle times/cost for all teams building customer-facing apps.
• Build agile, technical proof of concepts for first of a kind, unknown, or complex situations.
• Work with enterprise ALM process across all build environments within the Microsoft Dynamics CRM and Power Platform data space.
• Practice continuous improvement through staying informed of technology updates and Microsoft's roadmap to review and recommend enhancements to existing data integrations, apps, and technology. Liaise with Business Division data analysts to help guide the development of customer-facing solutions that provide service and generate revenue while at the same time aggregating data that can be used to gain more customer insights, drive future business decisions, and create more robust outreach.
• Maintain the integrity of existing and new integrations such as integrating Dynamics data exchanges with various systems of record and built integrations with SharePoint for document storage, creating and monitoring error notifications, and conducting routine wellness checks and reconciliation work.
• Share specialist knowledge in relevant technologies, applying this knowledge in the creation of effective solutions with technical colleagues and business stakeholders.
• Monitor and support data connections and apps and resolve any issues across all new and existing CRM and Power Platform integrations.
• Interact with Microsoft and other third-party vendors, relaying data problems/errors in support of their timely resolution, communicate necessary changes/updates and manage implementation.
• May serve as backup to other IT staff on other significant agency-wide and/or division-specific IT activities as appropriate.
• Document and maintain documentation of all Dynamics development and integration solutions.
• Create custom reports using SQL Server Reporting Services (SSRS) or similar technology.
• Create and administer plug-ins for enhancing workflows and processes.
• Perform other duties within scope as assigned.