CRM Ops Intern: Campaign QA, Reporting & Docs

L'OCCITANE Group (B Corp); New York (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive Compensation at $19/hour

School Credit Offered

A warm, open, fun, and friendly work环境

Generous L’Occitane employee discounts

Job summary

L'OCCITANE Group in New York seeks a CRM Intern to support Email, SMS, and Direct Mail operations for North America. You will focus on reporting, QA, documentation, and workflow support to ensure campaigns launch accurately and on time, collaborating with channel managers to maintain operational excellence.

The ideal candidate is detail-oriented, organized, and proficient with Excel or Google Sheets, with interest in CRM or digital marketing.

Qualifications

• BA / BSC in Marketing required.
• Masters preferred.
• Proficiency in Excel/Google Sheets.
• Strong attention to detail and ability to follow structured processes.

Responsibilities

• Assist with weekly and monthly reporting for Email and SMS.
• Update performance trackers and UTM/link hygiene logs.
• Perform QA checks (links, images, rendering, copy).
• Support proof routing and documentation.
• Maintain CRM calendars and asset trackers.
• Assist with circulation tracking and version organization for Direct Mail.
• Maintain project files and proof documentation.
• Capture competitor emails/SMS using a structured template.
• Tag brand, offer type, date, and channel.
• Maintain a clean archive in the shared drive.
• Take notes during meetings and maintain action-item logs.
• Assist with Retail RSVP support and data entry.

Skills

Attention to detail

Time management

Project management

CRM operations interest

Education

BA / BSC in Marketing

Masters preferred

Tools

Excel

Google Sheets

Job description

L'OCCITANE Group in New York seeks a CRM Intern to support Email, SMS, and Direct Mail operations for North America. You will focus on reporting, QA, documentation, and workflow support to ensure campaigns launch accurately and on time, collaborating with channel managers to maintain operational excellence.

The ideal candidate is detail-oriented, organized, and proficient with Excel or Google Sheets, with interest in CRM or digital marketing.