CRM Operations Lead: HubSpot, Data Quality & Campaigns

OhioX; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free parking

Employee undergraduate tuition

Graduate tuition support

Doctoral tuition discount

Job summary

Franklin University in Columbus, Ohio seeks a CRM Business Operations Manager to manage HubSpot configurations, daily CRM administration, lead routing, and data quality. The role supports enrollment, partnerships, and learner engagement across schools, ensuring accurate lifecycle progression and reliable reporting.

You will collaborate with marketing, enrollment, and academic teams to optimize workflows, maintain governance, and enable data-driven decisions in a hands-on, operational capacity.

Qualifications

• Bachelor’s degree or equivalent required.
• Experience in CRM administration or operations.
• Hands-on HubSpot experience preferred.

Responsibilities

• Operational CRM administration, HubSpot support, lead workflow execution, user support, data quality, reporting support, and process governance.
• Monitor inbound lead flow and ensure accurate routing based on business rules and partner needs.
• Assist with execution of CRM-enabled campaigns and basic reporting.

Skills

CRM administration

Lead management

Data quality

Campaign execution

Cross-functional collaboration

Documentation

User support

Education

Bachelor’s degree or equivalent

Tools

HubSpot

Job description

Franklin University in Columbus, Ohio seeks a CRM Business Operations Manager to manage HubSpot configurations, daily CRM administration, lead routing, and data quality. The role supports enrollment, partnerships, and learner engagement across schools, ensuring accurate lifecycle progression and reliable reporting.

You will collaborate with marketing, enrollment, and academic teams to optimize workflows, maintain governance, and enable data-driven decisions in a hands-on, operational capacity.