Dynamics 365 CRM Ops & Analytics Analyst

Touro College & University System; New York (NY); On-site; USD 41,000 - 52,000; Full time

Job summary

Touro College & University System is seeking a CRM Operations Analyst to support the Director of CRM and Admissions Retention Operations with Microsoft Dynamics 365 and related processes. You will analyze business needs, implement enhancements, test changes, and develop dashboards and automated workflows using Power BI and Power Automate, collaborating with IT and stakeholders.

This role requires a Bachelor's and at least two years in CRM or higher education tech, with strong communication and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 2 years of professional experience supporting CRM systems / higher education technology.
• Experience with Microsoft Office applications required.

Responsibilities

• Plan, develop, test, implement, and document CRM enhancements and operational initiatives.
• Provide operational support for Microsoft Dynamics 365 and related admissions technologies.
• Analyze business processes and identify opportunities to improve efficiency through technology.
• Develop and maintain CRM dashboards, reports, and Power BI visualizations; create and maintain Power Automate workflows.

Skills

Analytical skills

Communication skills

Time management

MS Office

Education

Bachelor's degree in Information Systems / Business Administration / Computer Science / Data Analytics / Higher Education Administration

2+ years CRM experience

Tools

Microsoft Dynamics 365

Power BI

Power Automate

Microsoft Office

Job description

Touro College & University System is seeking a CRM Operations Analyst to support the Director of CRM and Admissions Retention Operations with Microsoft Dynamics 365 and related processes. You will analyze business needs, implement enhancements, test changes, and develop dashboards and automated workflows using Power BI and Power Automate, collaborating with IT and stakeholders.

This role requires a Bachelor's and at least two years in CRM or higher education tech, with strong communication and