CRM Lifecycle Specialist (Contract)

ALO; Beverly Hills (CA); Vor Ort; USD 85.000 - 115.000; Vollzeit

Zusammenfassung

ALO is seeking a CRM Lifecycle Specialist to support lifecycle journeys across email, SMS, mobile push, and other retention touchpoints. You will build, test, schedule, and deploy campaigns within CRM platforms, ensure accurate audience criteria, personalization, and timing, and partner with Creative, Digital, Brand, and CRM stakeholders to manage briefs and launches.

The ideal candidate brings hands-on experience with major marketing automation tools, a customer-first mindset, and a passion for

Qualifikationen

• 2-3 years of experience in CRM, lifecycle, retention, email, or digital marketing.
• Hands-on experience building and deploying campaigns in Braze, Klaviyo, Iterable, Attentive, Bluecore or similar platforms.
• Experience with Asana or similar project workflow systems.
• Working knowledge of automated customer journeys, audience segmentation, personalization, testing, and campaign performance measurement across email, SMS, and/or mobile push.
• Strong QA mindset and attention to detail for high-volume campaigns.
• Excellent organizational and project management skills for multiple deadlines in a fast-paced environment.
• Clear communication and collaboration with Creative, Brand, Digital, Data, and Martech partners.

Aufgaben

• Support the CRM Lifecycle Manager in executing and maintaining automated customer journeys and triggered campaigns across email, SMS, and mobile push.

Kenntnisse

CRM experience

Lifecycle marketing

Email marketing

Data analysis

QA/testing

Project management

Tools

Braze

Klaviyo

Iterable

Attentive

Bluecore

Jobbeschreibung

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

CRM LIFECYCLE SPECIALIST

We are seeking a CRM Lifecycle Specialist to support the execution and ongoing optimization of lifecycle journeys across email, SMS, mobile push, and other retention touchpoints. Reporting into the CRM Lifecycle Manager, you will help bring customer engagement strategies to life through hands‑on campaign building, audience segmentation, rigorous quality assurance, performance reporting, and cross‑functional coordination. The ideal candidate combines strong operational discipline with analytical curiosity, a customer‑first mindset, and a passion for delivering thoughtful, on‑brand experiences in a fast‑paced retail environment.

RESPONSIBILITIES

• Support the CRM Lifecycle Manager in executing andmaintainingautomated customer journeys and triggered campaigns across email, SMS, and mobile push.

• Build, configure, test, schedule, and deploy campaigns and journeys within CRM and messaging platforms, ensuringaccurateaudience criteria, personalization, suppression logic, campaign naming, tracking parameters, and send timing.

• Conduct rigorous pre-launch QA across content, links, rendering, dynamic logic, deep links, tracking, targeting, and customer eligibility to ensure every communication isaccurate, functional, and aligned with Alo’s brand standards.

• Partner with Creative, Digital, Brand, and CRM stakeholders to manage briefs, asset handoffs, feedback, approvals, and launch timelines

• Monitor campaign and journey performance,maintainrecurring reports,identifytrends or anomalies, and translate results into clear insights and optimization recommendations

• Execute A/B and multivariate tests across creative, messaging, segmentation, offer, timing, and cadence; document results and apply learnings to future campaigns and journeys.

• Partner with Martech, Data, and QA teams to troubleshoot campaign or data issues,validateevent and attribute usage, support new integrations, andmaintainreliable audience and journey logic.

• Maintain project calendars, testing trackers, campaign documentation, and process guides to keep programs organized, scalable, and easy to audit.

• Support CRM best practices across deliverability, consent, channel governance, and customer experience while staying current on emerging lifecycle marketing capabilities and retail trends.

QUALIFICATIONS

• 2-3 years of experience in CRM, lifecycle, retention, email, or digital marketing, preferably within a fast-growing retail, fashion, beauty, lifestyle, wellness, or DTC e-commerce brand.

• Hands-on experience building and deploying campaigns in Braze,Klaviyo,Iterable, Attentive,Bluecore, or a similar email, SMS, or marketing automation platform; Braze,Bluecore, and Attentive experience is strongly preferred.

• Experience in working in Asana or other similar project workflow systems

• Working knowledge of automated customer journeys, audience segmentation, personalization, testing, and campaign performance measurement across email, SMS, and/or mobile push.

• Exceptional attention to detail and strong QA instincts, with the ability toidentifyissues beforelaunchand manage high-volume campaign workflows accurately.

• Excellent organizational and project management skills, with the ability to manage multiple deadlines and shifting priorities in a fast‑paced environment.

• Clear written and verbal communication skills and the ability to collaborate effectively with Creative, Brand, Digital, Data, and Martech partners.

• Basic familiarity with HTML, Liquid, dynamic content, CDPs, analytics tools, or mobile deep linking is a plus.

• Creative, customer-focused thinker with an understanding of brand identity, customer experience, and consumer behavior.

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