CRM Integration Architect III

Intone Inc; Madison, Northern (WI, KY); On-site; USD 150,000 - 210,000; Full time

Job summary

Intone Networks Inc. is seeking an experienced CRM Integration Architect III for a contract role in Madison, Wisconsin. Lead enterprise-scale Salesforce design, MuleSoft integration, and cloud architecture while guiding remote teams and shaping data governance and AI-enabled engagement strategies.

You will drive architecture decisions, mentor developers, and collaborate with stakeholders to deliver scalable, secure solutions across multiple clouds and customer channels.

Qualifications

• 8+ years Salesforce platform architecture and development experience.
• Strong experience with Salesforce Apex, Lightning Web Components (LWC), Flow, Integration Patterns, and Security Model.
• Hands-on experience with MuleSoft Anypoint Platform, APIs, RAML, Data Weave, and integration orchestration.
• Experience integrating AWS Connect with Salesforce Service Cloud or customer engagement platforms.
• Knowledge of Agentforce architecture, conversational AI, and automation workflows.
• Experience with DevSecOps tools such as Gearset, Azure DevOps, Git, and CI/CD pipelines.
• Strong understanding of cloud security, identity management, and enterprise integration standards.
• Excellent communication, stakeholder engagement, and technical leadership skills.

Responsibilities

• Design and implement scalable Salesforce enterprise architectures across Clouds and custom platform solutions.
• Lead MuleSoft API-led connectivity initiatives, integration architecture, and enterprise data exchange strategies.
• Design and optimize AWS Connect contact center solutions integrated with Salesforce Service Cloud and omnichannel workflows.
• Develop Agentforce-enabled automation and AI-driven customer engagement strategies.
• Provide architectural oversight for CI/CD, DevSecOps, deployment governance, and environment management.
• Map and transfer legacy systems functions to Salesforce applications.
• Collaborate with project managers, developers, QA teams, and business stakeholders to deliver high-quality solutions.
• Define integration patterns, security standards, and platform best practices.
• Support production deployments, troubleshooting, and performance optimization initiatives.
• Document technical architecture, system diagrams, interface specifications, and operational runbooks.
• Guide remote teams and contractors; conduct technical reviews and mentoring.
• Participate in backlog grooming and effort sizing.
• Provide backup support for developers on advanced coding issues as needed.
• Assist with release management and DevSecOps pipeline building.
• Support data decisions and data governance for AI and non-AI applications.
• Contribute to enterprise digital transformation and customer engagement modernization initiatives.

Skills

Salesforce Architecture

Apex

Lightning Web Components

Flow

MuleSoft Anypoint Platform

APIs / RAML / DataWeave

DevSecOps

Cloud Security / Identity

Leadership / Stakeholder Engagement

Tools

MuleSoft Anypoint Platform

RAML

DataWeave

Gearset

Azure DevOps

Git

AWS Connect

Job description

We are seeking an experienced CRM Integration Architect III for a contract position based in Madison, Wisconsin. This is a 6+ month engagement requiring hands-on technical leadership in enterprise-scale solution design, integration strategy, and cloud architecture. You will lead digital transformation and customer engagement modernization initiatives, collaborating with business and technical stakeholders across the organization.

Responsibilities

• Design and implement scalable Salesforce enterprise architectures across Sales Cloud, Service Cloud, Experience Cloud, and custom platform solutions.
• Lead MuleSoft API-led connectivity initiatives, integration architecture, and enterprise data exchange strategies.
• Design and optimize AWS Connect contact center solutions integrated with Salesforce Service Cloud and omnichannel workflows.
• Develop Agentforce-enabled automation and AI-driven customer engagement strategies.
• Provide architectural oversight for CI/CD, DevSecOps, deployment governance, and environment management.
• Map and transfer legacy systems functions to Salesforce applications.
• Collaborate with project managers, developers, QA teams, and business stakeholders to deliver high-quality solutions.
• Define integration patterns, security standards, and platform best practices.
• Support production deployments, troubleshooting, and performance optimization initiatives.
• Document technical architecture, system diagrams, interface specifications, and operational runbooks.
• Guide remote teams and contractors; conduct technical reviews and mentoring.
• Participate in backlog grooming and effort sizing.
• Provide backup support for developers on advanced coding issues as needed.
• Assist with release management and DevSecOps pipeline building.
• Support data decisions and data governance for AI and non-AI applications.
• Contribute to enterprise digital transformation and customer engagement modernization initiatives.

Qualifications

• Required

  • 8+ years of Salesforce platform architecture and development experience.
  • Strong experience with Salesforce Apex, Lightning Web Components (LWC), Flow, Integration Patterns, and Security Model.
  • Hands-on experience with MuleSoft Anypoint Platform, APIs, RAML, Data Weave, and integration orchestration.
  • Experience integrating AWS Connect with Salesforce Service Cloud or customer engagement platforms.
  • Knowledge of Agentforce architecture, conversational AI, and automation workflows.
  • Experience with DevSecOps tools such as Gearset, Azure DevOps, Git, and CI/CD pipelines.
  • Strong understanding of cloud security, identity management, and enterprise integration standards.
  • Excellent communication, stakeholder engagement, and technical leadership skills.

• Preferred

  • Salesforce certifications such as Application Architect, System Architect, or CTA.
  • AWS Connect and MuleSoft certifications.
  • Public sector or government implementation experience.
  • Experience with large-scale digital transformation programs.
  • Knowledge of customer service operations and contact center modernization.
  • Experience supporting Agile and DevSecOps delivery methodologies.