CRM Integration Architect

ManpowerGroup Global, Inc.; Madison (WI); Hybrid; USD 85,000 - 90,000; Full time

Job summary

ManpowerGroup Global, Inc. in Madison, WI seeks a CRM Integration Architect to design and implement scalable Salesforce architectures across clouds, lead MuleSoft API-led connectivity, and optimize AWS Connect contact center solutions integrated with Salesforce Service Cloud.

This role requires 8+ years in Salesforce architecture, Apex, LWC, Flow, RAML and DataWeave, plus strong leadership and stakeholder engagement for enterprise integrations.

Qualifications

• 8+ years of Salesforce architecture and development experience.
• Hands-on with Apex, LWC, Flow, and integration patterns.
• Leadership in API-led connectivity and data exchange.

Responsibilities

• Design and implement scalable Salesforce architectures across clouds.
• Lead MuleSoft API-led connectivity and integration strategies.
• Design and optimize AWS Connect contact center solutions with Salesforce Service Cloud.
• Develop automation and AI-driven customer engagement strategies.
• Provide architectural oversight for CI/CD, DevSecOps, and deployment governance.

Skills

Salesforce architecture

Apex

Lightning Web Components (LWC)

Flow

Security Model

API-led integration

Tools

MuleSoft Anypoint Platform

RAML

DataWeave

MuleSoft APIs

AWS Connect

Salesforce Service Cloud

Job description

Job Title: CRM Integration Architect

Location: Madison WI - Initial onsite presence required for onboarding; flexible hybrid/remote arrangement thereafter.

starting. Initial onsite presence is requested.
Duration: 12+ months with highly possible extension

Pay Range: $62 - $65 / hr. on W2

What's the Job?

• Design and implement scalable Salesforce enterprise architectures across various clouds and custom solutions.
• Lead MuleSoft API-led connectivity initiatives, integration architecture, and enterprise data exchange strategies.
• Design and optimize AWS Connect contact center solutions integrated with Salesforce Service Cloud and omnichannel workflows.
• Develop Agentforce-enabled automation and AI-driven customer engagement strategies.
• Provide architectural oversight for CI/CD, DevSecOps, deployment governance, and environment management.

What's Needed?

• 8+ years of Salesforce platform architecture and development experience.
• Strong experience with Salesforce Apex, Lightning Web Components (LWC), Flow, Integration Patterns, and Security Model.
• Hands-on experience with MuleSoft Anypoint Platform, APIs, RAML, DataWeave, and integration orchestration.
• Experience integrating AWS Connect with Salesforce Service Cloud or customer engagement platforms.
• Excellent communication, stakeholder engagement, and technical leadership skills.

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.