Senior Salesforce Solutions Architect

World's Finest® Chocolate; Chicago (IL); On-site; USD 145,000 - 155,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Wellness Program

401k Matching

HSA/FSA

LifeLock Identity Theft Protection

STD/LTD

Life Insurance

Tuition Reimbursement

ESOP

Job summary

World’s Finest Chocolate seeks a Senior Salesforce Solutions Architect to lead design, integration, and governance of our customer technology ecosystem. You will shape Salesforce architecture across Sales, Service, Marketing, and B2B Commerce, with tight integration to SAP, Snowflake, and Power BI.

Housed in Chicago’s Chicagoland area, the role focuses on data integrity, governance, and scalable solutions for fundraising and B2B/B2C models.

Qualifications

• 6–8 years of experience in Salesforce architecture and solution design.
• Proven experience integrating Salesforce with ERP systems (SAP preferred).
• Experience with Snowflake or similar enterprise data platforms.

Responsibilities

• Define and maintain the end-to-end Salesforce architecture across Sales, Service, Marketing, and B2B Commerce.
• Own the integration architecture between Salesforce and ERP systems (SAP) and data platforms (Snowflake).
• Governance, security, CI/CD, and platform operations for a scalable, compliant Salesforce environment.
• Lead AI-enabled initiatives and drive practical, business-driven use cases.

Skills

Salesforce architecture

SAP integration

Snowflake data

API design

Event-driven

CI/CD

Data governance

DevOps

AI integration

Tools

Power BI

Job description

Please Note: Monthly onsite attendance is a mandatory requirement for this role and is not negotiable. To support this requirement, applicants must currently reside in the Chicagoland area and be authorized to work in the United States without current or future employer sponsorship.

We are seeking a Senior Salesforce Solutions Architect to lead the design, integration, and governance of our customer technology ecosystem.

This role is responsible for Salesforce architecture across Sales, Service, Marketing, and B2B Commerce, while ensuring tight integration with SAP (ERP), Snowflake (data platform), and Enterprise analytics (Power BI).

The Architect will operate at the intersection of business capability, data architecture, and system integration, ensuring scalable, compliant, and high-performing solutions that support our fundraising and B2B/B2C business models.

This is a hands-on architecture role that balances:

• Enterprise data and integration architecture
• AI and Agentic solutions
• Governance, compliance, and operational excellence

Core Responsibilities

• Define and maintain the end-to-end Salesforce architecture across:
• Sales Cloud, Service Cloud, Marketing Cloud, and B2B Commerce
• Translate business requirements into scalable, maintainable solutions:
• Data models, Process automation, and UI/UX
• Serve as the technical design authority for all Salesforce initiatives:
• Solution design, estimation and planning, and design reviews and approvals
• Ensure platform scalability, performance, and maintainability while managing technical debt

2. Enterprise Integration Architecture (SAP, Snowflake, External Systems)

• Own the integration architecture between Salesforce and Enterprise Business Systems, including:
• SAP (order-to-cash, pricing, invoicing, customer master)
• Snowflake (data warehouse and analytics platform)
• Transportation Management System (TMS – Redwood)
• Define and enforce:
• Data contracts and system SLAs
• Collaborate with integration teams to ensure:
• Reliability and observability of integrations
• Error handling and reconciliation processes
• Define system-of-record ownership across platforms:
• Salesforce (customer engagement and pipeline, order entry)
• Snowflake (enterprise analytics and consolidation)
• Architect and govern the Customer 360 strategy, ensuring consistency between:
• Salesforce Data Cloud (future state)
• Snowflake data models
• Operational systems
• Prevent duplication and fragmentation by:
• Defining authoritative data sources
• Aligning data models across platforms
• Ensure data integrity, quality, and lineage visibility

4. Analytics & Reporting Alignment (Snowflake + Power BI)

• Ensure alignment between Salesforce data and enterprise reporting standards
• Salesforce → operational dashboards and workflows
• Snowflake + Power BI → enterprise reporting & KPI’s, deep analytics and modeling
• Partner with analytics teams to:
• Standardize key metrics across systems
• Prevent conflicting or duplicate reporting logic

5. Governance, Security & Compliance

• Establish and enforce Salesforce platform governance, including:
• Change management and release processes (CI/CD)
• Environment and sandbox strategy
• Code quality and review standards, including test class compliance
• Ensure compliance with:
• SOX, PII controls (where applicable)
• Data security and access governance (role-based, field-level)
• Auditability of system changes and data usage
• Define and implement governance for:
• Data access and sharing
• External integrations
• AI-enabled processes

6. DevOps & Platform Operations Oversight

• Oversee DevOps processes using tools such as:
• Gearset (current tool), Copado, or equivalent
• Act as the final escalation point for:
• Critical production issues
• Performance optimization
• Release coordination
• Monitor platform health and:
• Maintain uptime and reliability targets
• Proactively manage technical debt

7. AI & Automation Strategy (Pragmatic Implementation)

• Lead the evaluation, design, and rollout of AI-driven capabilities within Salesforce, including:
• Snowflake event triggers workstream within Salesforce
• Data Cloud-powered insights
• Workflow automation
• Emerging Agentforce use cases
• Focus on practical, business-driven use cases, such as:
• Sales productivity enhancements
• Marketing optimization
• Ensure all AI capabilities:
• Are grounded in trusted enterprise data
• Meet security and compliance requirements
• Deliver measurable business outcomes

8. Business Alignment & Stakeholder Engagement

• Partner with business leaders across:
• Sales, Customer Care, Marketing, Finance Logistics and Operations
• Translate business strategy into:
• Technology roadmaps and scalable platform capabilities
• Act as a trusted advisor on:
• Platform capabilities, trade-offs and solution design, and investment prioritization

Qualifications

Experience

• 6–8 years of experience in Salesforce architecture and solution design
• Proven experience in integrating Salesforce with ERP systems (SAP preferred)
• Experience working with Snowflake or similar enterprise data platforms
• Experience in mid-market or enterprise environments with complex integrations
• Experience with Agentforce and other AI based designs

Technical Expertise

• Deep expertise in:
• Salesforce data modeling and security architecture
• Strong understanding of:
• API design and integration patterns
• Event-driven architecture concepts
• Relational data modeling and ELT processes
• Zero Copy methodology and architecture between Salesforce Data Cloud and external data warehouse, like Snowflake
• Experience with DevOps tools and CI/CD practices
• Strong understanding of:
• Data governance principles
• Experience aligning operational systems with enterprise analytics platforms

Certifications

Required:

Preferred:

• Salesforce Data Cloud Consultant
• Integration Architect or equivalent
• Snowflake certification (or equivalent experience)

Soft Skills

• Strong communication and stakeholder engagement skills
• Ability to operate across technical and business domains
• Analytical problem-solving mindset
• Experience working in Agile environments

What Success Looks Like

• Stable, Scalable Platform: High system reliability with minimal production disruption
• Integrated Ecosystem: Seamless data flow across Salesforce, SAP, and Snowflake
• Data Integrity: Consistent, trusted customer and transactional data across systems
• Governed Platform: Strong compliance, security, and maintainable architecture
• Business Impact: Measurable improvements in:
• Operational efficiency

COMPENSATION & BENEFITS:

• Base salary of $145,000.00-$155,000.00 annually
• Annual Bonus: 5% of base salary, based on company and/or individual performance
• Medical insurance
• Vision insurance
• Wellness Program
• 401k Matching
• HSA/FSA
• LifeLock Identity Theft Protection
• STD/LTD
• Life Insurance
• Tuition Reimbursement
• ESOP (Employee Stock Ownership Plan)

EQUAL OPPORTUNITY EMPLOYER:

World’s Finest Chocolate is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We celebrate diversity and are dedicated to providing an environment of respect and inclusivity for all employees.