CRM Integration Architect

Novalink Solutions LLC; Alabama; Hybrid; USD 140,000 - 170,000; Full time

Job summary

Novalink Solutions LLC is seeking an experienced CRM Integration Architect III to lead enterprise Salesforce architectures, MuleSoft integrations, and AWS Connect deployments. This contract role requires hands-on leadership, architectural governance, and collaboration with business and technical stakeholders.

You will guide integration patterns, security standards, and platform best practices while mentoring remote teams and driving modernization initiatives.

Qualifications

• 8+ years of Salesforce architecture and development experience.
• Hands-on with MuleSoft AnyPoint Platform, APIs, RAML, DataWeave.
• Experience integrating AWS Connect with Salesforce Service Cloud.
• Knowledge of Agentforce architecture, conversational AI, and automation workflows.
• DevSecOps experience with CI/CD and deployment governance.
• Salesforce certifications such as Application/ System Architect or CTA preferred.

Responsibilities

• Design scalable Salesforce enterprise architectures across Sales, Service, Experience Clouds, and custom platforms.
• Lead MuleSoft API-led connectivity initiatives and integration architecture.
• Design and optimize AWS Connect contact center solutions integrated with Salesforce.
• Develop Agentforce-enabled automation and AI-driven customer engagement strategies.
• Provide architectural oversight for CI/CD, DevSecOps, deployment governance.
• Map legacy system functions to Salesforce applications and mentor teams.

Skills

Salesforce architecture

Apex & LWC

Flow & Security

MuleSoft integration

AWS Connect integration

DevSecOps leadership

Education

Salesforce Certifications

AWS/MuleSoft Certifications

Tools

Gearset

Azure DevOps

Git

Job description

Madison, United States | Posted on 09/14/2026

• Actual Job Title CRM Integration Architect III
• Job Type FT Contract
• Contract duration 1 year
• Date Opened 09/14/2026
• Target Date 09/17/2026
• City Madison
• State/Province Wisconsin
• Country United States
• Assigned Recruiter(s) Mohammed Nazer
• Number of Positions 1

Job Description

We are seeking an experienced Contract Architect with deep expertise in Salesforce Architecture, MuleSoft integrations, Agentforce solutions, and AWS Connect platforms. The ideal candidate will lead enterprise-scale solution design, integration strategy, cloud architecture, DevSecOps alignment, and customer engagement transformation initiatives. This role requires hands‑on technical leadership, solution governance, and collaboration with business and technical stakeholders.

Key Responsibilities

• Design and implement scalable Salesforce enterprise architectures across Sales Cloud, Service Cloud, Experience Cloud, and custom platform solutions.
• Lead MuleSoft API‑led connectivity initiatives, integration architecture, and enterprise
• Design and optimize AWS Connect contact center solutions integrated with Salesforce Service Cloud and omnichannel workflows.
• Develop Agentforce‑enabled automation and AI‑driven customer engagement strategies.
• Provide architectural oversight for CI/CD, DevSecOps, deployment governance, and
• Ability to map and transfer legacy systems functions to Salesforce applications.
• Collaborate with project managers, developers, QA teams, and business stakeholders to deliver high‑quality solutions.
• Define integration patterns, security standards, and platform best practices.
• Support production deployments, troubleshooting, and performance optimization initiatives.
• Document technical architecture, system diagrams, interface specifications, and operational runbooks.
• Guide remote teams, contractors and conduct technical reviews and mentoring.
• Require In backlog grooming and right sizing the efforts.
• As required, this person would become back up for developers and advanced coding issues.
• Helps in release management and DevSecOps Pipeline building.
• Helps with data decisions and data governance for AI and non-AI applications.
• Prepare and contribute for enterprise digital transformation and customer engagement modernization initiatives.

Required Skills & Qualifications

• 8+ years of Salesforce platform architecture and development experience.
• Strong experience with Salesforce Apex, Lightning Web Components (LWC), Flow, Integration Patterns, and Security Model.
• Hands‑on experience with MuleSoft Any point Platform, APIs, RAML, Data Weave, and integration orchestration.
• Experience integrating AWS Connect with Salesforce Service Cloud or customer
• Knowledge of Agentforce architecture, conversational AI, and automation workflows.
• Experience with DevSecOps tools such as Gearset, Azure DevOps, Git, and CI/CD
• Strong understanding of cloud security, identity management, and enterprise integration standards.
• Excellent communication, stakeholder engagement, and technical leadership skills.
• Salesforce certifications such as Application Architect, System Architect, or CTA preferred.
• AWS connect and MuleSoft certifications are a plus.

Preferred Experience

• Public sector or government implementation experience.
• Experience with large-scale digital transformation programs.
• Knowledge of customer service operations and contact center modernization.
• Experience supporting Agile and DevSecOps delivery methodologies

Position Type: Contract

• Work Model: Hybrid / Remote- Only in Wisconsin -Subjected to annual review and performance
• Duration: 6–12 Months (extendable based on project needs)