CRM-Driven Sales Admin & Lead Coordinator

LA Decks; Los Angeles (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Sales bonus opportunities

Full-time position

Job summary

LA Decks is seeking a highly organized Sales Office Administrator / CRM Coordinator to support our sales team, manage leads, and keep the office running smoothly. You will handle calls, follow up on leads, and maintain the CRM daily.

The role requires comfort speaking with customers by phone, text, and email, plus strong organization and tech skills. This is a full-time in-office position based at our Gardena office, with opportunities for sales incentives.

Qualifications

• CRM experience is required.
• Experience handling incoming calls and customer inquiries is required.
• Sales support, inside sales, customer service, or office management experience is strongly preferred.
• Must be comfortable speaking with customers by phone, text, and email.
• Must be organized, detail-oriented, and able to follow up consistently.
• Must be comfortable using technology and learning new software tools.
• Strong written and verbal communication skills.
• Ability to manage multiple leads, tasks, and follow-ups at the same time.
• Experience in construction, remodeling, home improvement, real estate, or a service-based business is a plus.
• Experience with GoHighLevel, JobTread, CallRail, Google Workspace, Excel, Google Sheets, or similar tools is a plus.
• Bilingual English/Spanish is a plus, but not required.

Responsibilities

• Answer incoming calls, emails, texts, website forms, and customer inquiries in a professional and timely manner.
• Speak with new leads, collect project information, and help determine the next step.
• Enter and update all leads, customers, notes, appointments, and follow-ups in the company CRM.
• Make sure no lead falls through the cracks.
• Schedule appointments, showroom visits, sales calls, and follow-up tasks.
• Support the sales team with lead tracking, customer communication, reminders, and pipeline organization.
• Follow up with customers by phone, text, and email.
• Help organize sales opportunities, proposals, customer records, and project information.
• Communicate with homeowners, contractors, vendors, salespeople, managers, and office staff.
• Use company systems including CRM, phone system, email, calendar, spreadsheets, and other tech tools.
• Learn new software and company tools as needed.
• Support daily office operations and general administrative tasks.

Skills

CRM experience

Customer service

Phone & email communication

Organized & detail-oriented

Multitasking

Tech-savvy

Bilingual

Tools

GoHighLevel

JobTread

CallRail

Google Workspace

Excel

Google Sheets

Job description

LA Decks is seeking a highly organized Sales Office Administrator / CRM Coordinator to support our sales team, manage leads, and keep the office running smoothly. You will handle calls, follow up on leads, and maintain the CRM daily.

The role requires comfort speaking with customers by phone, text, and email, plus strong organization and tech skills. This is a full-time in-office position based at our Gardena office, with opportunities for sales incentives.