CRM Data Operations Director - Hybrid (Higher Ed)

Thomas Edison State University; Trenton (NJ); On-site; USD 90,000 - 95,000; Full time

Job summary

Thomas Edison State University is seeking an Associate Director of CRM Data Management and Operations in Trenton, NJ. The role leads CRM data workflows, integrates identity verification systems, and coordinates with technical teams to ensure seamless data flow between ERP and LMS platforms.

You will supervise operational staff, ensure data governance, and partner with the CRM Strategy team under the Senior Director, CRM Strategy.

Qualifications

• Higher Education CRM expertise and data workflows management.
• Ability to ensure data integrity across ERP and LMS platforms.
• Strong analytical and problem-solving abilities with discretion for sensitive data.
• Excellent communication to translate technical concepts for non-technical partners.

Responsibilities

• Lead CRM data workflows, ensure data integrity, and align with strategic goals.
• Oversee identity verification and fraud prevention data integrations.
• Supervise operational staff and ensure adherence to data governance policies.

Skills

CRM data management

Data governance

Analytical skills

Communication skills

Leadership

Education

Bachelor's degree

Master's degree preferred

Job description

Thomas Edison State University is seeking an Associate Director of CRM Data Management and Operations in Trenton, NJ. The role leads CRM data workflows, integrates identity verification systems, and coordinates with technical teams to ensure seamless data flow between ERP and LMS platforms.

You will supervise operational staff, ensure data governance, and partner with the CRM Strategy team under the Senior Director, CRM Strategy.