CRM & Compliance Strategist

Goodwill Southeast Georgia; Savannah (GA); On-site; USD 32,000 - 34,000; Full time

Job summary

Goodwill Southeast Georgia is seeking a CRM & Compliance Specialist to ensure CRM platforms operate efficiently while meeting regulatory and internal standards in Savannah, GA.

You will monitor data integrity, drive compliance training, generate reports for leadership, and collaborate with legal, IT, and customer service to align CRM processes with laws and policies. This full-time role requires a bachelor’s degree and 3+ years of CRM experience.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Compliance, or a related field.
• At least 3 years of experience managing CRM systems in a corporate environment.
• Strong understanding of regulatory compliance requirements related to customer data (e.g., GDPR, CCPA).
• Proficiency with CRM software platforms such as Salesforce, Microsoft Dynamics, or similar.
• Excellent analytical, organizational, and communication skills.

Responsibilities

• Manage and maintain the CRM system to ensure data integrity, accuracy, and accessibility for relevant teams.
• Develop and implement compliance protocols related to customer data management and communication practices.
• Monitor CRM activities to identify and address potential compliance risks or breaches promptly.
• Collaborate with legal, IT, and customer service departments to align CRM processes with regulatory requirements.
• Generate regular reports on CRM performance and compliance status for senior management review.
• Provide training and support to staff on CRM best practices and compliance standards.
• Stay updated on industry regulations and recommend necessary adjustments to CRM policies and procedures.

Skills

Analytical skills

Communication skills

Organizational skills

CRM proficiency

Education

Bachelor’s degree in Business Administration, Information Systems, Compliance, or related field

Tools

Salesforce

Microsoft Dynamics

Job description

Goodwill Southeast Georgia is seeking a CRM & Compliance Specialist to ensure CRM platforms operate efficiently while meeting regulatory and internal standards in Savannah, GA.

You will monitor data integrity, drive compliance training, generate reports for leadership, and collaborate with legal, IT, and customer service to align CRM processes with laws and policies. This full-time role requires a bachelor’s degree and 3+ years of CRM experience.