CRM Business Process Analyst

CooperSurgical; Livingston (NJ); Remote; USD 70,000 - 80,000; Full time

Job summary

A leading healthcare company is seeking a CRM Business Process Analyst to support North American users by resolving technical issues and enhancing operational efficiency. As a bridge between technical and business teams, you will conduct workshops and document requirements for system improvements.

Benefits

Medical coverage

401(k)

Parental leave

Fertility benefits

Paid time off

Qualifications

• 1+ years in business process analysis or related fields.
• Strong understanding of user experience and business processes.
• Desirable experience in Medical Device Sales, Marketing, or Customer Service.

Responsibilities

• Assisting in designing and implementing new system functionalities.
• Conducting discovery workshops and documenting requirements.
• Supporting ongoing commercial operations and troubleshooting.

Skills

Communication

Requirements gathering

Business process analysis

Database fundamentals

Web technologies

Cloud-based CRM platforms

Excel

Power BI

Education

Bachelor’s Degree

Tools

Azure Dev-Ops

Jira

Confluence

Lucid

MS Office

BPMN 2.0

Visio

Lucid Charts

Job description

About CooperSurgical

CooperSurgical is a leading fertility and women's healthcare company dedicated to supporting women, babies, and families during critical healthcare moments. We are at the forefront of innovative assisted reproductive technology and genomic solutions, enhancing the work of ART professionals to benefit families. Our product portfolio includes over 600 medical devices for women's healthcare, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO), headquartered in Trumbull, CT. We produce and market a wide range of products and services for women's health care providers. More information can be found at www.coopersurgical.com.

CRM Business Process Analyst

Location: Livingston, NJ (Remote work possible, supporting North American D365 CRM users)

Scope: We seek a CRM Business Process Analyst and User Support Specialist to assist in discovering, designing, and implementing new system functionalities and supporting ongoing commercial operations. Occasional travel will be required for system support and requirement discovery workshops.

Qualifications

Knowledge, Skills, and Abilities:

• Ability to quickly learn new systems and applications, with excellent communication skills in English.
• Experience in requirements gathering, documentation, and participating in business process analysis, preferably in small projects.
• Strong understanding of database fundamentals, web technologies, and experience with cloud-based CRM platforms such as Salesforce, Veeva, or Microsoft Dynamics.
• Experience in IVF or Medical Device Sales, Marketing, Customer Service, or Field Service is desirable.
• Proficiency with collaborative tools (Azure Dev-Ops, Jira, Confluence, Lucid, MS Office) and process modeling tools (BPMN 2.0, Visio, Lucid Charts).
• Expertise in Excel and Power BI for data manipulation and reporting.

Work Environment: Ability to work from home with minimal interruptions, prolonged computer use, and participation in Web meetings.

Experience: Bachelor’s degree in a relevant field, 1+ years in business process analysis or related fields, with a good understanding of user experience and business processes.

Education: Bachelor’s Degree

Additional Information

We offer competitive compensation, medical coverage, 401(k), parental leave, fertility benefits, paid time off, and other perks. For U.S. locations, the starting salary range is $70,000-$80,000, subject to factors and future adjustments.

Job Summary

Supporting North American CRM users, resolving technical issues, and providing L1 troubleshooting. Acting as a bridge between business and technical teams, conducting discovery workshops, documenting requirements, and managing smaller projects. Supporting system upgrades, process improvements, and technology research to enhance data quality and operational efficiency.