CRM Business Process Analyst

Cencora | Pharma solutions; Livingston (NJ); Hybrid; USD 70,000 - 80,000; Full time

Job summary

A leading pharma solutions company seeks a CRM Business Process Analyst to enhance D365 CRM functionalities and support user operations. This role offers flexibility for remote work and requires keen skills in business process analysis and technical documentation. Ideal candidates must possess strong communication abilities and a relevant degree, with experience in cloud-based CRM systems, particularly in a healthcare setting.

Benefits

Medical coverage

401(k)

Parental leave

Fertility benefits

Paid time off

Competitive total compensation

Qualifications

• 1+ years of related experience preferred.
• Ability to quickly learn new systems.
• Curiosity and proactivity in research.

Responsibilities

• Assist in discovering, designing, and implementing new functionalities for D365 CRM.
• Support ongoing commercial operations primarily for North American users.
• Document outcomes clearly and concisely.

Skills

Communication

Business Process Analysis

Database Fundamentals

Technical Documentation

Advanced Excel

Power BI Reporting

Education

Bachelor’s degree in relevant fields

Tools

Microsoft Dynamics

Salesforce

Veeva

Azure DevOps

Jira

Confluence

Lucid

MS Office

Job description

About CooperSurgical

CooperSurgical is a leading fertility and women's healthcare company dedicated to supporting women, babies, and families during critical healthcare moments. We innovate in assisted reproductive technology and genomic solutions, providing over 600 medical devices for women's healthcare providers, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO), headquartered in Trumbull, CT. We produce and market products for women's health care clinicians. More information can be found at www.coopersurgical.com.

CRM Business Process Analyst

Location: Livingston, NJ

Scope: We seek a CRM Business Process Analyst and User Support Specialist to assist in discovering, designing, and implementing new functionalities and supporting ongoing commercial operations. This role offers the flexibility of remote work, primarily supporting North American D365 CRM users, with occasional travel for workshops and support activities.

Qualifications

Knowledge, Skills, and Abilities:

• Ability to quickly learn new systems and applications; curious and proactive in research; excellent communication skills in English.
• Experience in requirements gathering, documenting meetings, and stakeholder communication; ability to document outcomes clearly and concisely.
• Experience in business process analysis on small projects.
• Strong understanding of database fundamentals, web technologies, and experience with cloud-based CRM systems like Salesforce, Veeva, or Microsoft Dynamics.
• Desirable: experience in IVF or Medical Device Sales, Marketing, Customer Service, or Field Service.
• Proficiency with collaborative tools (Azure DevOps, Jira, Confluence, Lucid, MS Office) and process modeling in BPMN 2.0.
• Advanced Excel skills (VLOOKUP, PivotTables, Graphs) and Power BI reporting experience.

Work Environment

• Ability to work from home with minimal interruptions.
• Prolonged computer use and participation in web meetings.

Experience

• Bachelor’s degree in relevant fields or 1+ years of related experience.
• Understanding of user experience, design, and business processes.
• Experience working collaboratively in cross-functional teams.

Compensation and Benefits

Competitive total compensation, medical coverage, 401(k), parental leave, fertility benefits, paid time off, and other perks. The starting salary range for U.S. locations is $70,000-$80,000, subject to factors and future adjustments.

Additional Information

We are committed to equal employment opportunity. Please do not contact employees directly; all applications should be submitted through official channels. No fees are paid to agencies unless engaged through official agreements.