CRM Business Analyst - Salesforce

Georgia Pacific; Atlanta (GA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Retirement plan

Paid time off

Educational assistance

Parental leave

infertility assistance

Job summary

Georgia-Pacific is seeking a Salesforce Administrator to support the sales organization across the GP Consumer Products Group (~900 users), serving as a subject matter expert on Salesforce and related applications.

The role requires a self-motivated, high-energy professional who can manage multiple priorities, partner with diverse business users, and act as a change agent while delivering strong communication, technical, and design skills in a matrixed structure.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 2+ years of Salesforce administration experience.
• Sales Cloud on Lightning Experience experience.
• Salesforce Administrator certification.

Responsibilities

• Provide security and administration for Salesforce and supporting applications.
• Configure custom objects, page layouts, validation rules, and reports/dashboards.
• Design, build, and maintain automation using Salesforce Flow.
• Estimate effort for configurations and help scope larger requests.
• Coordinate with onshore/offshore development resources for non-admin work.
• Apply data-modeling concepts to protect process integrity and data cleanliness.
• Evaluate third-party add-ons and integrations based on value and fit.
• Provide user support, troubleshooting, training, and data loads.
• Partner with cross-functional teams to implement process changes and develop metrics.
• Work with stakeholders to understand pain points and outline potential solutions.
• Participate in agile processes to manage backlog and refine user stories.
• Maintain technical documentation.

Skills

Sales Cloud

Agile/Scrum

Data modeling

Communication

Change management

Education

Bachelor's degree

Salesforce Administrator certification

Tools

Azure DevOps

Agentforce

Einstein for Sales

Microsoft Copilot

Job description

Your Job

We are recruiting for a Salesforce Administrator to support the sales team within the GP Consumer Products Group (~900 users), with support for our service, marketing, category management, and pricing teams as needed. This role serves as a subject matter expert on Salesforce and its supporting applications.

The successful candidate is a self-motivated, high-energy individual who thrives in a high-demand, performance-driven environment – able to manage multiple priorities in parallel and meet deadlines on short timeframes. They combine strategic and economic thinking with the ability to partner with a wide range of business users, acting as a change agent and Salesforce evangelist, and bring strong communication, technical, and design skills within a matrixed organization.

Location

Remote or hybrid depending on location. For candidates in the Atlanta area, this is a hybrid role based out of Georgia-Pacific's headquarters in Atlanta, GA; for those out of state, a remote arrangement may be considered.

Responsibilities

• Provide security and administration for Salesforce and other supporting applications
• Configure custom objects, page layouts, validation rules, and reports/dashboards
• Design, build, and maintain automation using Salesforce Flow
• Estimate effort for your own configuration and administration work, and help scope larger requests during planning
• Coordinate with onshore/offshore development resources on handoffs for work beyond admin configuration (e.g., custom code, integrations)
• Apply database and data-modeling concepts to protect process integrity and data cleanliness
• Evaluate and implement third-party and Salesforce add-ons based on value and fit
• Provide user support, troubleshooting, training, and data loads
• Partner with cross-functional teams to implement process changes and develop metrics to measure their effectiveness
• Work with stakeholders to understand pain points and outline potential solutions
• Participate in agile process to communicate priorities, manage backlog and refine user stories
• Maintain technical documentation

Basic Qualifications

• Bachelor's degree
• 2+ years of experience in business or IT functions

What Will Put You Ahead

• 2+ years as a Salesforce administrator with Sales Cloud on Lightning Experience
• Salesforce Administrator certification
• Consumer products business experience
• Exposure to Service Cloud, Pardot, and Account Engagement
• Ability to read and understand Apex to troubleshoot and collaborate with developers
• Experience with Agile/sprint-based delivery (e.g., Azure DevOps) and coordinating with onshore/offshore development resources
• Working knowledge of generative AI and how it applies to CRM and sales workflows, including tools such as Agentforce, Einstein for Sales, and Microsoft Copilot
• Working knowledge of integrating Salesforce with external systems

Compensation

For this role, we anticipate paying $70k-$100k per year.

Benefits

Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).