CRM Application Analyst

UDR Consulting; Charleston (WV); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k) plan

Job summary

UDR Consulting in Charleston, WV seeks a CRM Application Analyst to configure CRM systems, build reports and dashboards, and support end users across departments.

The role emphasizes data hygiene, requirements gathering, and cross‑functional collaboration. Candidates should have 3+ years of Microsoft Dynamics CRM development, plus experience with ASP.NET, C#, SQL Server, and Power BI. We offer a competitive salary and benefits package.

Qualifications

• Bachelor’s degree in Information Systems, Business Administration, or related field.
• 3+ years of MS Dynamics CRM development experience.
• 3+ years of web development with ASP.NET, Visual Studio, .NET Framework 2.0+, JavaScript and C#.
• 2+ years using ASP.NET MVC, WCF, and jQuery.
• 2+ years using SQL Server.
• 2+ years Data Design/Data Modeling.
• 2+ years Analysis and Design experience.
• 1+ year with SharePoint Services/Server and TFS for team collaboration.
• Excellent communication with stakeholders.

Responsibilities

• System Configuration: Set up and optimize CRM tools, workflows, and automated tasks.
• Data Analysis: Build reports and dashboards to track sales and customer trends.
• Requirements Gathering: Interact with teams to define needed features.
• User Support: Troubleshoot issues and train staff on the platform.
• Data Hygiene: Clean up data and ensure accuracy.

Skills

Strong communication

Data analysis

Requirements gathering

Education

Bachelor's degree in Information Systems or Business Administration

Tools

Microsoft Dynamics CRM

SQL Server

ASP.NET

C#

JavaScript

Power BI

Visual Studio

SharePoint

Job description

Description

UDR is seeking qualified candidates for a CRM Application Analyst opportunity in Charleston, West Virginia.

Key Responsibilities

• System Configuration: Set up and optimize CRM tools, workflows, and automated tasks.
• Data Analysis: Build custom reports and dashboards to track sales, customer retention, and trends.
• Requirements Gathering: Talk with company teams to find out what features they need in the software.
• User Support: Troubleshoot system errors and train staff members on how to use the platform.
• Data Hygiene: Clean up bad data and make sure customer information stays accurate.

Skills and Qualifications

• Education: A bachelor's degree in Information Systems, Business Administration, or a related field.
• Experience: 2 to 4 years of hands‑on work with CRM platforms like Salesforce or Microsoft Dynamics.
• Technical Skills: Knowledge of SQL (Structured Query Language for databases), data modeling, and reporting tools like Power BI.
• Soft Skills: Strong communication skills to explain technical ideas to non-technical business workers.

Qualifications

• CRM Application Analyst must have a minimum of three (3) years of Microsoft Dynamics CRM development experience.
• CRM Application Analyst must have a minimum of three (3) years of experience in web development using ASP. Net, Visual Studio (version 2008 or higher), .NET Framework 2.0+, JavaScript and C#.
• CRM Application Analyst must have a minimum of two (2) years of experience using ASP. Net MVC, WCF, jQuery and jQuery
• CRM Application Analyst must have a minimum of two (2) years of experience using SQL Server.
• CRM Application Analyst must have a minimum of two (2) years Data Design/Data Modeling experience
• CRM Application Analyst must have a minimum of two (2) years of Analysis and Design experience.
• CRM Application Analyst must have a minimum of one (I) year of experience with Microsoft SharePoint Services/Server and Team Foundation Server (TFS) for team collaboration.
• CRM Application Analyst should have excellent communications skills (both verbal and written) to communicate with various stakeholders including, but not limited to, project managers, business analysts, database administrators and application analysts as well as business policy staff and workers.

UDR Consulting, INC is a Service-Disabled Veteran-Owned, Woman-Owned, Minority-Owned, Small Disadvantaged Business. An Equal Opportunity Employer that considers all qualified applicants for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected Veterans, or individuals with disabilities. UDR also supports a drug‑free work environment.

UDR offers highly competitive salaries and employee benefit packages structured to best suit your needs.

• paid time off, medical, dental, life, vision, and disability insurance
• and a pre-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1