CRM Application Analyst

UDR Consulting Inc; Charleston (WV); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salaries

Employee benefit packages including 1

Paid time off, medical, dental, life,

Job summary

UDR Consulting, INC in Charleston, West Virginia seeks a CRM Application Analyst to optimize CRM tools, configure workflows, and build dashboards. You will gather requirements from business teams, support users, and ensure data quality across systems.

The ideal candidate has 2–4 years’ CRM experience (Salesforce or Microsoft Dynamics), strong SQL, data modeling, Power BI, and ASP.NET/JavaScript/C# development exposure, plus excellent communication.

Qualifications

• Degree in Information Systems, Business Administration, or related field.
• 2–4 years of hands-on work with CRM platforms like Salesforce or Microsoft Dynamics.
• Knowledge of SQL, data modeling, and reporting tools like Power BI.
• Strong communication skills to explain technical ideas to non-technical business workers.
• Minimum of three (3) years of Microsoft Dynamics CRM development experience.
• Minimum of three (3) years of web development with ASP.NET, Visual Studio (version 2008 or higher), .NET Framework 2.0+, JavaScript and C#.
• Minimum of two (2) years with ASP.NET MVC, WCF, jQuery and jQuery.
• Minimum of two (2) years with SQL Server.
• Minimum of two (2) years Data Design/Data Modeling experience.
• Minimum of two (2) years Analysis and Design experience.
• Minimum of one (1) year with Microsoft SharePoint Services/Server and Team Foundation Server (TFS).
• Excellent communications skills (verbal and written) with stakeholders.

Responsibilities

• System Configuration: Set up and optimize CRM tools, workflows, and automated tasks.
• Data Analysis: Build custom reports and dashboards to track sales, customer retention, and trends.
• Requirements Gathering: Talk with company teams to find out what features they need in the software.
• User Support: Troubleshoot system errors and train staff members on how to use the platform.
• Data Hygiene: Clean up bad data and make sure customer information stays accurate.

Skills

Strong communication skills

Data analysis

Education

Bachelor's degree in Information Systems, Business Administration, or related field

Tools

Salesforce

Microsoft Dynamics

SQL

Power BI

ASP.NET

Visual Studio

C#

JavaScript

jQuery

SQL Server

SharePoint

TFS

Job description

Description

UDR is seeking qualified candidates for a CRM Application Analyst opportunity in Charleston, West Virginia

Key Responsibilities

• System Configuration: Set up and optimize CRM tools, workflows, and automated tasks.
• Data Analysis: Build custom reports and dashboards to track sales, customer retention, and trends.
• Requirements Gathering: Talk with company teams to find out what features they need in the software.
• User Support: Troubleshoot system errors and train staff members on how to use the platform.
• Data Hygiene: Clean up bad data and make sure customer information stays accurate.

Skills and Qualifications

• Education: A bachelor's degree in Information Systems, Business Administration, or a related field.
• Experience: 2 to 4 years of hands-on work with CRM platforms like Salesforce or Microsoft Dynamics.
• Technical Skills: Knowledge of SQL (Structured Query Language for databases), data modeling, and reporting tools like Power BI.
• Soft Skills: Strong communication skills to explain technical ideas to non-technical business workers.
• CRM Application Analyst must have a minimum of three (3) years of Microsoft Dynamics CRM development experience.
• CRM Application Analyst must have a minimum of three (3) years of experience in web development using ASP.NET, Visual Studio (version 2008 or higher), .NET Framework 2.0+, JavaScript and C#.
• CRM Application Analyst must have a minimum of two (2) years of experience using ASP.NET MVC, WCF, jQuery and jQuery.
• CRM Application Analyst must have a minimum of two (2) years of experience using SQL Server.
• CRM Application Analyst must have a minimum of two (2) years Data Design/Data Modeling experience.
• CRM Application Analyst must have a minimum of two (2) years of Analysis and Design experience.
• CRM Application Analyst must have a minimum of one (1) year of experience with Microsoft SharePoint Services/Server and Team Foundation Server (TFS) for team collaboration.
• CRM Application Analyst should have excellent communications skills (both verbal and written) to communicate with various stakeholders including, but not limited to, project managers, business analysts, database administrators and application analysts as well as business policy staff and workers.

UDR Consulting, INC is a Service-Disabled Veteran-Owned, Woman-Owned, Minority-Owned, Small Disadvantaged Business. An Equal Opportunity Employer that considers all qualified applicants for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected Veterans, or individuals with disabilities. UDR also supports a drug-free work environment.

UDR offers highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401(k) retirement account with company matching contributions and 100% vesting for eligible participants beginning DAY 1.