CRM Agent Workflow AI Reviewer

AuraOne, Inc.; United States; Remote; USD 2,755,000 - 4,133,000; Part time

Job summary

AuraOne, Inc. seeks a remote CRM Agent Workflow AI Reviewer to evaluate model outputs against a quality rubric. You will compare paired responses, label edge cases, and provide structured feedback for retraining.

This contractor role requires strong attention to detail, ability to apply rubrics across long batches, and clear written reasoning linking issues to rubric clauses. Expect approximately 10 hours per week with hourly compensation after the interview.

Qualifications

• Experience in evaluation or annotation of CRM AI data.
• Ability to apply multi-page rubrics consistently.
• Clear written reasoning mapping issues to rubric clauses.
• Strong attention to detail and prompt-issue flagging.
• Reliable async availability for at least 10 hours per week.

Responsibilities

• Evaluate crm agent workflow ai evaluation model outputs against a versioned rubric and assign severity tags.
• Compare paired responses and pick the stronger answer with written rationale.
• Label hallucinations, instruction-following failures, and unsafe content with structured tags.
• Capture ambiguous prompts and route them back to the program team for rubric updates.
• Maintain reviewer-quality scores by calibrating against gold-standard examples each week.
• Document recurring failure modes so the modeling team can target them in the next training run.

Skills

Model evaluation

Rubric annotation

Severity tagging

Inter-rater calibration

CRM review

Workflow evaluation

Tool-use review

Operational judgment

Job description

CRM Agent Workflow AI Reviewer is a remote evaluation track for reviewing crm agent workflow ai evaluation prompts and responses against AuraOne's quality rubric. Reviewers compare paired outputs, label edge cases, and write the kind of structured feedback the modeling team can use to retrain.

Why this role matters

AI data reviewers help turn crm agent workflow ai evaluation outputs into auditable labels, rationales, and regression cases for AuraOne Human Data.

Responsibilities

• Evaluate crm agent workflow ai evaluation model outputs against a versioned rubric and assign severity tags for CRM Agent Workflow AI Reviewer assignments.
• Compare paired responses and pick the stronger answer with a written rationale.
• Label hallucinations, instruction-following failures, and unsafe content with structured tags.
• Capture ambiguous prompts and route them back to the program team for rubric updates.
• Maintain reviewer-quality scores by calibrating against gold-standard examples each week.
• Document recurring failure modes so the modeling team can target them in the next training run.

Qualifications

• Prior evaluation, annotation, or human-rater experience on crm agent workflow ai evaluation or adjacent content for CRM Agent Workflow AI Reviewer work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the issue and the rubric clause being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Example tasks

• Compare two crm agent workflow ai evaluation model responses to the same prompt and pick the stronger one with rationale.
• Tag an unsafe response with the correct policy category and severity.
• Audit a 50-row batch for rubric consistency and report drift to the program lead.
• Propose a rubric clarification after spotting a recurring failure mode.

Nice to have

• Background in linguistics, content moderation, or trust & safety review.
• Experience with inter-rater agreement metrics and calibration cycles.
• Domain expertise that lets you spot subject‑matter errors automated checks miss.

Skills

• Model output evaluation
• Rubric-based annotation
• Severity tagging
• Inter-rater calibration
• CRM Agent Workflow AI evaluation
• Workflow evaluation
• Tool-use review
• Operational judgment
• Agent

Work model

Remote — US-eligible. Remote · Independent specialist contractor. Employment type: CONTRACTOR. Applicants must be authorized to work from US.

Compensation

Hourly rate confirmed after the interview process.