CRM Agent Agent Evaluator

AuraOne, Inc.; United States; À distance; USD 28 000 - 50 000; Temps partiel

Avantages offerts par ce poste

Remote work

Résumé du poste

AuraOne, Inc. is seeking a remote CRM data reviewer to evaluate CRM agent evaluation outputs against a quality rubric, annotate edge cases, and provide structured feedback for retraining. You will compare paired responses, label issues, and document recurring failure modes.

This contractor role requires strong written reasoning, attention to detail, and reliable weekly availability. The work is remote, US-eligible, and paid hourly after the interview; candidates should be comfortable working

Qualifications

• Prior evaluation, annotation, or human-rater experience on crm agent evaluation or adjacent content.
• Clear written reasoning that names the issue and the rubric clause being applied.
• Reliable async availability for at least 10 hours per week.

Responsabilités

• Evaluate crm agent evaluation model outputs against a versioned rubric and assign severity tags.
• Compare paired responses and pick the stronger answer with a written rationale.
• Label hallucinations, instruction-following failures, and unsafe content with structured tags.
• Capture ambiguous prompts and route them back to the program team for rubric updates.
• Maintain reviewer-quality scores by calibrating against gold-standard examples each week.
• Document recurring failure modes so the modeling team can target them in the next training run.

Connaissances

Evaluation experience

Rubric-based annotation

Attention to detail

Written reasoning

Async availability

Description du poste

CRM Agent Agent Evaluator is a remote evaluation track for reviewing crm agent agent evaluation prompts and responses against AuraOne's quality rubric. Reviewers compare paired outputs, label edge cases, and write the kind of structured feedback the modeling team can use to retrain.

Why this role matters

AI data reviewers help turn crm agent agent evaluation outputs into auditable labels, rationales, and regression cases for AuraOne Human Data.

Responsibilities

• Evaluate crm agent agent evaluation model outputs against a versioned rubric and assign severity tags for CRM Agent Agent Evaluator assignments.
• Compare paired responses and pick the stronger answer with a written rationale.
• Label hallucinations, instruction-following failures, and unsafe content with structured tags.
• Capture ambiguous prompts and route them back to the program team for rubric updates.
• Maintain reviewer-quality scores by calibrating against gold-standard examples each week.
• Document recurring failure modes so the modeling team can target them in the next training run.

Qualifications

• Prior evaluation, annotation, or human-rater experience on crm agent agent evaluation or adjacent content for CRM Agent Agent Evaluator work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the issue and the rubric clause being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Example tasks

• Compare two crm agent agent evaluation model responses to the same prompt and pick the stronger one with rationale.
• Tag an unsafe response with the correct policy category and severity.
• Audit a 50-row batch for rubric consistency and report drift to the program lead.
• Propose a rubric clarification after spotting a recurring failure mode.

Nice to have

• Background in linguistics, content moderation, or trust & safety review.
• Experience with inter-rater agreement metrics and calibration cycles.
• Domain expertise that lets you spot subject-matter errors automated checks miss.

Skills

• Model output evaluation
• Rubric-based annotation
• Severity tagging
• Inter-rater calibration
• CRM Agent Agent evaluation
• Workflow evaluation
• Tool-use review
• Operational judgment
• Agent

Work model

Remote — US-eligible. Remote · Independent specialist contractor. Employment type: CONTRACTOR. Applicants must be authorized to work from US.

Compensation

Hourly rate confirmed after the interview process.

Application process

Apply through AuraOne's specialist intake for role-specific routing and review. Final project scope, schedule, and contractor terms are confirmed before placement.