CRM Administrator

PGA TOUR, Inc; Ponte Vedra Beach (FL); On-site; USD 80,000 - 120,000; Full time

Job summary

PGA TOUR, Inc is seeking a CRM Administrator to drive day-to-day operations and the evolution of the CRM and integrated technology platforms. You will customize platforms to fit business needs, ensure data governance, and train end users on best practices.

You will work with business units to translate objectives into technical requirements, manage deployments, and create reports that measure performance. Collaboration across teams will be essential to success.

Qualifications

• Bachelor’s degree or equivalent experience in computer science, information systems, business analytics, or related discipline.
• 5+ years of experience with CRM administration for enterprise customers (Salesforce certifications preferred).
• Strong understanding of CRM business processes and principles including back-end architecture, app integrations, data pipelines, and security policies.
• Experience with data visualization tools (Tableau, AWS QuickSight) and SQL to analyze large datasets is a plus.
• Self-motivated with initiative and attention to detail, with analytical, problem-solving, and critical thinking abilities.
• Strong interpersonal skills with the ability to communicate with non-technical users.

Responsibilities

• Administer the TOUR’s Salesforce implementations by managing user licensing/permissions, deploying features and customizations, ensuring data regulation compliance, and maintaining integrations with third-party apps.
• Partner with business teams to translate objectives into technical requirements, identify KPIs, and propose procedural changes to improve efficiency.
• Lead the CRM onboarding process by developing training materials, supporting data migrations, and providing day-to-day end-user support.
• Create and maintain comprehensive technical documentation for CRM processes, customizations, and integrations.
• Assist with the design and maintenance of reports and data visualizations that measure key performance metrics by integrating Salesforce data with other sources.
• Collaborate cross-functionally by learning new platforms and taking on projects as requested.
• Special projects or other duties as assigned.

Skills

CRM administration

Salesforce

CRM processes

SQL

Interpersonal skills

Problem solving

Education

Bachelor’s degree in computer science or related field

Tools

Tableau

AWS QuickSight

Job description

The Best Players Need the Best People.This position is responsible for facilitating the day-to-day operations and evolution of the PGA TOUR’s CRM & integrated technology platforms. In this role, you will collaborate with business units across the TOUR to help them achieve their strategic objectives by customizing our technology platforms to fit business needs, and training end users on best practices.

QUALIFICATIONS

• Bachelor’s degree or equivalent experience in computer science, information systems, business analytics, or related discipline.
• 5+ years of experience with CRM administration for enterprise customers (applicants with Salesforce certifications are preferred).
• Strong understanding of CRM business processes and principles including back-end architecture, app integrations, data pipelines, and security policies.
• Experience with using data visualization tools (Tableau, AWS QuickSight) and SQL to analyze large datasets is a plus.
• Self-motivated with a high degree of initiative and attention to detail, along with strong analytical, problem-solving, and critical thinking capabilities.
• Strong interpersonal skills with the ability to work and communicate effectively with non-technical users.

RESPONSIBILITIES/DUTIES

• Administer the TOUR’s Salesforce implementations by managing user licensing/permissions, deploying new features and customizations, ensuring data regulation compliance, and maintaining integrations with third-party apps.
• Partner with business teams to translate business objectives into technical requirements, identify relevant KPIs, and propose changes to operating procedures that streamline inefficient processes.
• Lead the CRM onboarding process by developing training materials, supporting data migrations, and providing day-to-day support for end users.
• Create and maintain comprehensive technical documentation for CRM processes, customizations, and integrations.
• Assist with the design and maintenance of a robust suite of reports and data visualizations that integrate Salesforce data with other enterprise data sources to measure key performance metrics.
• Exhibit the ability to work cross-functionally by learning new technology platforms and taking on projects as requested.
• Special projects or other duties as assigned.