CRM Administrator

Keiser University; Fort Lauderdale (FL); Remote; USD 80,000 - 110,000; Full time

Job summary

Keiser University is seeking a skilled CRM Administrator to oversee the strategic management and daily operations of the CRM system. The role reports to the Director of CRM System and focuses on performance, security, and user support across the university environment.

You will train users, develop dashboards, and collaborate with cross-functional teams to enhance system functionality and data integrity, while managing the CRM lifecycle and coordinating with vendors as needed.

Qualifications

• Bachelor's degree in Computer or Information Science or related field; Master's Degree preferred.
• 5+ years' work experience in a project management and business analysis capacity.
• Experience with Contact Relationship Management (CRM) in a university environment.
• Experience in producing analysis documents and testing and development of test plans.
• Experience with University management solutions preferred.
• Project management experience, must be able to execute the entire project lifecycle from concept to deployment.

Responsibilities

• Coordinate with other teams to develop system enhancements and functionality requests for evaluation and deployment decisions.
• Follow CRM team procedures to develop technical solutions, integrate supporting technologies, and manage the solution life cycle.
• Configure and maintain user security and privileges within the CRM system.
• Ensure data accuracy by overseeing data entry and updates and identifying duplicates.
• Responsible for system maintenance, error troubleshooting, and user interface improvements.
• Develop and provide training on core and advanced CRM functionality for end-users.
• Assist end users with setup of campaigns and marketing collateral within the CRM system.
• Develop views and dashboards based on user requirements.
• Collaborate with external vendors to support technical requirements.

Skills

CRM administration

Data analysis

Project management

User training

Requirements gathering

Education

Bachelor's degree in Computer Science / related field

Master's degree preferred

Tools

CRM software

Test planning tools

Job description

The CRM Administrator supports the strategic management and daily operations of the CRM system under the guidance of the Director of CRM System. Ensure the CRM system's optimal performance, reliability, and security while providing technical support and training to users. Collaborate with cross-functional teams to enhance system functionality and user experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate with other teams to develop system enhancement and functionality requests to be brought up for evaluation and deployment decisions.
• Follow CRM team standard operating procedures to assist in the development of technical solutions, integration of supporting technologies, and management of the solution life cycle.
• Configure and maintain user security and privileges within the CRM system.
• Ensure accurate data maintenance by overseeing and monitoring data entry and updates, using system checks for duplicate records, and ensuring data accessibility for colleagues.
• Responsible for system maintenance, error troubleshooting, and user interface.
• Develop and provide training on core and advanced system functionality for end-users, maintaining and enhancing staff knowledge of the CRM system.
• Assist end users with the setup of campaigns and marketing collateral within the CRM system.
• Develop views and dashboards based on user's requirements.
• Work with various external vendors as needed to support the technical requirements perspective.

Requirements:

• Bachelor's degree in Computer or Information Science or related field; Master's Degree preferred
• 5+ years' work experience in a project management and business analysis capacity
• Experience with Contact Relationship Management (CRM) in a university environment
• Experience in producing analysis documents and testing and development of test plans
• Experience with University management solutions preferred
• Project management experience, must be able to execute the entire project lifecycle from concept to deployment
• This is a full-time remote opportunity